111 Clinical Advisor

When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.

HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Clinical Advisor plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.

As a 111Clinical advisor you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. 

Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values, then HUC is a great place to put it into practice. To be considered for this role we would expect you to have

• To be a registered nurse, paramedic a minimum of 1-year front line experience
• The ability to Carry out complex clinical triage, providing assessment, advice, and information patients
• Excellent communication skills and want to help and make a real difference to people’s lives
• Confidence to handle a variety of calls with empathy
• Competency with IT with proven keyboard skills
• A passion for providing fantastic customer service
• The ability to follow processes and procedures
• Reliability and punctuality

We are an Out of Hours provider and the rotas for this role reflect the needs of the service. Currently we have rotas available for afternoons / evenings and weekends shifts

If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to recruitment@huc.nhs.uk