1st Line Helpdesk/Hardware Engineer

Job Title: 1st Line Helpdesk / Hardware Engineer

Location: Cambridge (Hybrid)

Salary: Up to GBP25,000 DOE

Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you!

We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

• Provide 1st Line helpdesk support to end-users, resolving technical issues in a timely and efficient manner.
• Set up new user accounts and permissions, ensuring access rights are correctly configured.
• Build and configure laptops, headsets, printers, and other hardware devices.
• Install, configure, and troubleshoot software applications.
• Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues.
• Maintain accurate records of all support activities and resolutions.

Requirements:

• Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration.
• Strong knowledge of IT hardware, including laptops, printers, and peripherals.
• Experience working with Microsoft Intune for device management is essential.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize workload effectively.
• A proactive attitude with a willingness to learn and develop new skills.
• Relevant IT qualifications or certifications are advantageous.

This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!

To apply, please submit your CV for immediate consideration.