Job Title: 1st Line IT Support Engineer

Location: St. Asaph, North Wales

Salary: £20,000 - £24,000, with opportunities for overtime

Job type: Fulltime / Permanent (Monday to Friday - 9am to 5.30pm)

OES is a rapidly growing digital technology company, providing industry-leading solutions and practices to help every team unleash their full potential.

Established in 2009, Office Equipment Systems (OES) is an award-winning, privately owned business providing a range of Managed IT, Managed Print and Web Design services to businesses across the UK.

We are a progressive business conveniently located on St. Asaph Business Park near to the A55, situated in modern collaborative offices providing the space and environment for the team to thrive.

About the Role:

Are you ready to embark on a thrilling journey in the world of IT support?

A brilliant opportunity has arisen to join our professional team at OES (Office Equipment Systems), where you will have the opportunity to take on an exciting role of a 1st Line IT Support Engineer, within a dynamic Managed Service Provider (MSP).

Job Responsibilities:

As a 1st Line IT Support Engineer, you'll be the superhero on the front lines of technical assistance, engaging with our valued customers and providing top-notch resolutions.

Here's a glimpse into your daily adventure:

• First Point of Contact: Be the go-to person for customers seeking technical assistance through our Support Helpdesk.
• Diagnostic Dynamo: Provide 1st Line diagnosis and resolution, ensuring customer satisfaction with every interaction.
• Project Prodigy: Dive into exciting project work for both existing and new clients, making a real impact on their technological landscape.
• Collaborative Maestro: Work closely with our fantastic team of engineers to tackle complex tickets and elevate our customer service to new heights.
• Knowledge Alchemist: Contribute to the creation of documentation and knowledge base articles, sharing your expertise to enhance our collective intelligence.
• Proactive Sentinel: Undertake proactive system monitoring tasks and checks, ensuring everything runs smoothly in the background.
• Continuous Improvement Champion: Embrace a mindset of continual growth, always seeking ways to enhance your personal performance.

Job Experience Required:

• A passion for all things technical! With a want to continuously learn and expand your knowledge base
• Experience in customer service (excellent verbal and written communication skills required)

If you're eager to expand your knowledge base and bring a customer-centric approach to your work, we want you on our team.

Benefits:

• Annual leave starting at 20 days + bank holidays, rising to a maximum of 30 days
• Plenty of company funded team social events, with an excellent work-life balance
• New Customer referral incentive
• State-of-the-art offices
• Free onsite parking
• Rewards for Referrals

If you're ready to be part of a team that values innovation, teamwork, and a bit of fun, apply now!

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

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