Address
Form of work
SalaryIT Support Engineer (MSP)
Role - IT Support Engineer
Location - Warrington
Salary - £25,000 - £30,000
My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.
Key Duties and Responsibilities:
- Log, process and manage support tasks from all sources: calls, emails and tickets.
- Provide triage and advice to clients, following defined escalations paths, as appropriate.
- Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
- Where senior colleagues delegate tasks to you, carry out, record and report them accordingly.
- Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment.
Technical Skills:
- MS Office 365 administration
- Active Directory, Group Policy, Azure AD
- MDM
- Virtualisation Technologies - VMWare/ Hyper-V
- Windows Desktop Environments inc Windows 7 to 11
- VOIP Telephony Systems configuration and administration.
- 2 Factor Authentication
- Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls
Company Benefits:
- Paid for Training Plans and Qualifications
- Company Sick Pay
- Social Events
- Generous Holiday Allowance
- Fantastic Pension Plan
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
