1St Line Service Delivery Analyst

1st Line Service Delivery Analyst
Aberdeen, Scotland
Salary £23,000
Are you looking to kick-start your career in IT within a reputable regional law firm? We are currently seeking a proactive 1st Line Service Delivery Analyst to join our client's dynamic team and contribute to the seamless operation of their IT infrastructure.
Key Responsibilities:

• Support and enhance the firm’s IT infrastructure to align with business objectives and ensure operational efficiency.
• Provide exceptional customer service through clear communication, managing expectations, and participating in continuous improvement efforts for the firms systems.
• Engage in various aspects of IT support for over 500 users, including project assistance, general support requests, troubleshooting, and problem-solving.
• Foster positive relationships with internal and external stakeholders, promoting effective communication and contributing to the overall health of the infrastructure and Support Team.

Main Duties:

• Handle initial Service Requests via phone, email, helpdesk tickets, or user engagement, ensuring timely resolution and customer satisfaction.
• Act as the frontline contact for challenging user interactions, offering support and escalating issues to appropriate personnel when necessary.

Desired Skills and Qualifications:

• A passion for IT and technology, with a desire to learn and grow in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to troubleshoot technical issues and provide effective solutions.
• Strong teamwork ethic and a willingness to collaborate with colleagues to achieve shared goals.
• Previous experience in IT support or a related field is advantageous.

This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £23,000. This is an office based position at offices in Aberdeen.