1St Line Support - 12 Month Ftc -Guildford

1st Line Support (12 Months FTC)

Are you passionate about providing exceptional customer service??

Do you have basic troubleshooting skills for software-related issues??

if this sounds like then keep reading as this could be for you!...

Guildford (Must have own car & driving license)

£27,000 plus expensed travel, performance Bonuses. Hybrid working, 25 days holiday, Net zero pension scheme, to work scheme, staff discounts portal & SO much more!!

Monday -Friday

Overview:

An exciting opportunity to join a rapidly growing business that is making a real difference within their industry through innovative technology!

Our client is embarking an an exciting project and requires an experienced technical 1st Line Support adviser to join them on a fixed term contract.

You will play a crucial role in supporting and guiding customers across the UK, setting up and configuring their devices, and ensuring their continued satisfaction.

Duties:

• Provide guidance to customers on new software and deliver top-notch customer service.
• Perform factory resets on customer devices to ensure optimal performance.
• Install new software onto customer devices, troubleshoot software issues, and ensure connectivity.
• Maintain accurate records of support activities and effectively resolve any customer issues.

Skills/ Experience:

• Prior experience in a customer-facing role
• Familiarity with mobile devices (e.g., smartphones, tablets).
• Excellent communication skills
• Strong passion for delivering exceptional customer service and helping others.

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Annie Hollidge for more information on the role on (phone number removed).

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