1st line Technician/Helpdesk Engineer

* Diagnose and resolve software and hardware calls/tickets.
* Win7/W10 support knowledge.
* 4pm finish on Fridays!
1st line Technician/Helpdesk Engineer
* Manchester
* Salary - £25,000 approx.
You will preferably have experience supporting IT from an MSP background, providing technical services to our growing customer base.
Primary Duties and Responsibilities
* To diagnose and resolve software and hardware calls/tickets.
* To accurately record, update and document requests using the help desk system maintaining a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
* Execute software installation and deployment to computing systems if necessary.
* Assist with Active Directory management.
* Contribute updates to technical documentation, procedures and process definitions.
* Assist infrastructure team with network and infrastructure initiatives including both hardware and systems administration.
Let me give you an insight on the company you will be joining.
They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.
They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.
They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues.
* They have bright and modern offices in Manchester city centre.
* They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours.
* They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff.
* All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need.
* They are part of a rapidly expanding group that presents outstanding opportunity to progress your career.
* They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want.
* 4pm finish on Fridays!
Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.
All sounds good so far, right?
So, what about the experience needed and qualifications and personal attributes?
Essential
* Experience in a technical support or service delivery function within an IT environment
* Working knowledge of technical support (break-fix) for Windows desktops/laptops.
* Win7/W10 support knowledge.
* A general understanding of networks - an understanding of TCP/IP, Switches, Routers and VPN.
* Believes in personal development and willing to continually improve.
* Can inspire confidence in our stakeholders.
* Proven experience building excellent client relationships.
* Willing to update and adapt skills as required by the demands of the role.
* Able to work occasional weekends / out of hours an advantage.
* Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels.
Desirable
* Preferably come from an MSP background
* Working knowledge of Windows Servers 2003 onwards.
* Knowledge of Office 365.
* Working knowledge of Windows domain environment.
* Knowledge of Apple Mac environment.
* Oh, and above all someone that can speak to people as well as a computer!