1St/2Nd Line Helpdesk Technician

Service Desk Engineer (1st/2nd Line)

Role - Service Desk Engineer (1st/2nd Line)
Location - Harrogate
Salary - £28,000 DOE

My client, an award-winning Managed Service Provider based in Harrogate, is looking for a Service Desk Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated.

Key Responsibilities and Duties:

** Log and process support tasks from all sources: calls, emails, and tickets
** Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
** Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.
** Talking to clients and computer users to determine the nature of any problems they encounter.
** Solving password problems
** Responding to breakdowns
** Investigating, diagnosing, and solving computer software and hardware faults
** Repairing equipment and replacing parts
** Obtain replacement or specialist components, fixtures, or fittings.
** Prepare equipment for installation.
** Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but
will often require an on-site presence.
** Undertake scheduled maintenance upgrades.
** Set up accounts for customers, ensuring their teams know how to log in.

Technical Skills:

** All current and recently retired Window Windows Desktop Environments
** Virtualisation technologies - VMWare / Hyper-V
** MS Office 365 administration
** Active Directory, Group Policy, Azure AD
** MDM (Mobile Device Management)
** Backup technologies including (Tape / Disk / Cloud)
** Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.
** VOIP Telephony Systems configuration and administration.
** Asset Management

Experience in the following would be beneficial, though not essential:

** Active Directory
** Windows OS
** VMWare
** Hyper V
** Office 365
** Azure
** InTune
** Networking

Company Benefits:

** Paid for Training Plans and Qualifications
** Company Sick Pay
** Social Events
** Generous Holiday Allowance
** Fantastic Pension Plan

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!