2Nd Line Service Desk Engineer

We are recruiting a 2nd LineService Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today!

Role Overview

Responsible for managing the day-to-day essentials of a Service Desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd Line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation.

Responsibilities:

• Provide hardware, software, and peripheral support for workstations and ICT equipment.
• Escalations: Advanced troubleshooting of issues that 1st/2nd Line cannot resolve.
• Group Policy GPO.
• M365 troubleshooting, ie mail flow issues.
• Ability to create new WDS/MDT build images/sequences and add applications.
• Working on mini projects.
• Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required.
• Configure email accounts and manage network-wide settings.
• Maintaining, updating, and supporting various ICT networks.
• Keep management informed about client requests for supplies and products.
• Create system-specific projects with open-source software.
• Install new PCs & other equipment as necessary.
• Provide support to school administrators and users regarding the school's IT systems.
• The installation, configuration and maintenance of antivirus software.

Requirements:

• Experience working in a similar IT Support environment with a school or educational setting.
• Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager.
• Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi.
• Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently.
• Excellent communication skills.

Person Specification:

• Problem solver.
• Highly Organised.
• Analytically minded.

About GreatFind Recruitment

Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,

Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.

We are an equal opportunity provider.

Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.