2Nd Line Support Engineer

JOB TITLE: 2nd Line Support Engineer

SALARY: £22,000 - £26,000 DOE 

BENEFITS: 22 days plus bank holidays, enhanced pension scheme

LOCATION: Hull

TYPE: Full time/permeant (40 Hrs. Mon-Fri)

An exciting opportunity has arisen to join a  Hull based MSP Provider as they hire for a 2nd Line Support Engineer.The company has been established for over 20 years and has over 500 customers who are utilising their products on a daily basis.

They are now looking at expanding their Service Desk Team by bringing in a 2nd Line Support Engineer to help support their growing customer base.

As the 2nd Line Support Engineer you will report to the Service Desk Manager and have experience in;

• Performing maintenance and configuration tasks on switches, firewalls and wireless equipment
• Knowledge of TCP/IP fundamentals, and network management
• Understanding of networking components (i.e. VPN's, LAN's, WAN's, VLAN's, DNS and DHCP)
• A comprehensive understanding of Microsoft Windows Operating Systems
• Experience with industry standard firewalls (preferably SonicWALL) or equivalent
•  Excellent interpersonal skills with the ability to communicate effectively   at all levels
•   Experience delivering client facing IT projects
•  Conversant with Microsoft 365 products
•  Customer focused with outstanding customer empathy

The desirable skills you would have are:

•   Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments

•         Experience of administering Active Directory and GPO

•         Microsoft Hyper-V Management

•         Exposure to VOIP systems and principles

•         Exposure to Web Hosting and DNS

•         Exposure to Microsoft Azure

•         Exposure to Apple and Linux Operating Systems

•         Remote Desktop Services

•         Understanding of Cyber Essentials Scheme

•         MSP Products Inc deployment (Antivirus, Patch Management,  Backup, Reporting, Alerting, Password Managers)

•         Microsoft 365 Certified: Fundamentals

Please apply by following the directions on the website, alternatively for more information and a full outline of the role, call Sam Horton on (phone number removed).

Emmerson Kitney recruit for Sales & Marketing, Engineering and IT roles at all levels throughout the region. If this role is not suitable for you we would be happy to have an informal chat regarding any future opportunities.

While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 7 days of applying, you have been unsuccessful.