2Nd Line Support Engineer

Skills and Experience:

• Ability to work under pressure and manage multiple projects
• 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN) (desirable)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment, preferably holding a current qualification or commercial exposure
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience of Agile methodologies would an advantage

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team based in Bodmin, Cornwall.

You will be expected to work both independently and as part of a larger team to manage multiple priorities in a fast-paced environment.

We are looking for a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

Please call John Noonan here at ISR to learn more .