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Form of work
Salary A 2nd Line Support engineer is required by our high profile client on a 12 month contract to provide Provide dedicated IT & AV support for business Senior Leadership (including C-Suite). This includes laptop (Hardware and software), mobile devices, meeting support. Proactive check-ins with the VIPs to ensure we capture issues before they become disruptive. Please note that this role requires working full time on site in London and is inside IR35 so will be via an FCSA umbrella company.
Sills and experience:
*Assist the BAU Support team with their workload when scope allows.
*Hold monthly meetings with the EA leads to discuss any IT issues they are facing or feedback.
*Generally act as a first, best point of contact for all things technology for senior members of the business
*Strong 2nd Line technology troubleshooting (Windows, MacOS, iOS, Android) Experience with ServiceNow or equivalent incident & asset management system
*Excellent customer service, particularly with senior leadership / executive customers Great verbal & written communications skills
*Knowledge and troubleshooting of AV Conferencing systems and IT systems (WAN/LAN networking)
*Working experience with audio / video devices from Cyviz, Cisco, Poly, Leyard, Extron, Crestron, Planar, Lightware, MS Surface Hub, Exterity, X2O Digital Signage, Microsoft Teams Rooms
*Proficiency in Office365 products (Excel, Word, PowerPoint, Outlook)
*Relevant technology qualifications (CTS, CompTIA+, CCNA, ITIL)
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
