2Nd Line Support Team Lead

Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chippenham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments.
Based on site 3 days per week, working remotely 2 days per week, with a salary of up to £45,000 for the right person. The business is based in Chippenham meaning we'd only be looking at candidates based in or near the area.
Responsibilities:

• Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365.
• Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met.
• Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery.
• Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly.
• Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality.

Requirements:

• Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience.
• Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments.
• In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
• Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange.
• Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members.
• Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals.

Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team!