3Rd Line Engineer

Our multiple award-winning client helps small to medium enterprises outsource their IT with a managed service model that delivers secure hybrid working solutions via managed IT, cyber security services and networking.

They are a managed service provider (MSP) delivering via a private managed cloud and Microsoft Azure. Their bespoke, subscription-based model enables clients to make use of their IT services on a flexible 'pay by user, per month’ basis.

As 3rd Line Engineer, you will:

· provide a final point of escalation and resolution to clients

· provide guidance to Service Desk staff on ticket resolution

· design and implement processes & procedures to improve Service Desk efficacy

· act as the point of escalation for all 2nd line Technical Engineers

· escalate any critical or security incidents appropriately

· As 3rd Line Engineer, you will need experience of:

Citrix (Virtual Desktop and Apps, XenApp/Desktop, Netscaler)

MSP across several clients

a support/technical escalation role (2nd or 3rd Line)

· a broad range of technical skills, both on-premise and cloud technologies

Salary & benefits:

· Salary c.£35k

· Unlimited annual leave

· Private Healthcare

· Generous pension

· Staff discounts

· Numerous perks