3Rd Line It Support Engineer

Are you a 3rd LineSupport Engineer looking for a new role with a growing dynamic company? If so we are looking for a 3rd Line IT Support Engineer with skills consisting of Office 365, Azure, Windows Server and networking.   

This is a varied role with a MSP that will enable you to have exposure and gain experience with a wide range of technologies and be hands-on with client projects. You are also required to travel to client sites occasionally using your own vehicle.

Benefits of Working with Us:

• Job type - Permanent
• Salary up to £40,000 per year, 08:30 - 17:00 Mon - Fri; 37.5 Hours
• Car Allowance
• 20 days holiday increasing to a maximum of 25 days + public holidays
• Pension plan (Nest 3% employer, 5% employee)
• Company mobile phone
• Company laptop

Role and Responsibilities:

• Providing technical support to our clients both onsite and remote
• Scope, plan and install new hardware and software
• Assist the Account Director, providing technical input for client meetings - face to face, VC and telephone
• Research and seek solutions to problems and document findings in a timely and effective manner
• Identify new opportunities for additional work and projects as a result of customer contact

Principal Accountabilities:

• Ensure timely delivery of client projects with a focus on quality and customer satisfaction
• Facilitate trouble-free project implementations, garnering positive feedback from clients
• Maintain responsiveness and efficiency in dealing with customer inquiries through the Help Desk
• Manage projects from inception to completion, ensuring technical standards are upheld
• Create comprehensive project documentation for both customer needs and internal records

Essential Skills:

• Exceptional communication skills, both written and verbal, with a strong customer focus
• Proficiency in Microsoft 365, Azure, and Intune
• Knowledge of Windows Server, including Hyper-V, and VMware vSphere
• Experience with server and storage hardware configuration, including Fujitsu and HP
• Familiarity with WatchGuard firewalls, Office 365 applications, and anti-virus software
• Competence in backup software such as Veeam, MSP360, and Wasabi
• Microsoft and manufacturer certifications are highly desirable

Personal Attributes:

• Positive attitude with a proactive approach to problem-solving
• Self-starter with the ability to work independently or as a technical lead within a team
• Professional presentation and excellent time management skills
• Demonstrated leadership abilities and a collaborative mindset
• Commercial awareness and a strong focus on client satisfaction
• Ability to build and maintain rapport with clients

How to Apply

If you are a motivated IT professional looking to take the next step in your career, we want to hear from you! Join our team and become part of a company that values innovation, collaboration, and employee growth. Apply now to unleash your potential and embark on an exciting journey with us!