3Rd Line Service Desk Engineer

The Opportunity:

You will be expected to be able to work both independently and as part of a team and manage multiple priorities in a fast-paced environment. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also provide mentorship for both 1st and 2nd Line Engineers and work on multiple different projects.

Skills and Experience:

• A minimum of five years of working on a support desk or in an IT role
• Has industry certifications from recognised vendors eg Microsoft, Cisco, VMware (desirable)
• Experience of leading teams of technical engineers
• Ability to work under pressure and manage own time on a busy helpdesk
• Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
• Excellent customer service skills
• Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
• Providing 3rd Line technical assistance to a range of businesses of different sizes, across different industries
• Acting as a point of escalation for 1st Line and 2nd Line engineers, helping them with their understanding
• Acting a technical lead in response to any episodes of incident management
• Monitor security threats and vulnerabilities, implement security measures, and maintain compliance
• with data security regulations
• A full driving licence (access to a vehicle is not required, but beneficial)

Please call John Noonan here at ISR Recruitment to learn more .