3rd line Technician/Helpdesk Engineer

* Manchester
* Hybrid with a mix of office, WFH & on client sites
* MSP background
3rd line Technician/Helpdesk Engineer
* Manchester
* Salary - £32,000 - £40,000
* Hybrid with a mix of office, WFH & on client sites
You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations.
Key accountabilities
* Leading more junior engineers
* Installing and configuring new hardware and software and other routine maintenance tasks
* Managing the client's computer systems and providing general infrastructure support
* Microsoft Office 365
* Replacing and rebuilding Microsoft sites
* Providing second and third-line technical support
* Clear, methodical and organised in documentation, and neat with network wiring
Key Challenges
* Rearchitecting customer networks for stability
* Spotting opportunities for development/growth of customers
Due to the travel requirements around this position, a full clean driving license and access to a car are required
Let me give you an insight on the company you will be joining.
They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.
They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.
They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues.
* They have bright and modern offices in Manchester city centre.
* They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours.
* They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff.
* All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need.
* They are part of a rapidly expanding group that presents outstanding opportunity to progress your career.
* They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want.
* 4pm finish on Fridays!
Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.
All sounds good so far, right?
So, what about the experience needed and qualifications and personal attributes?
Requirements:
*
* MSP background
* Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision)
* 2nd and 3rd line support capabilities
* Server experience including Windows server operating system.
* Office 365 and G-suite (education desirable)
* Root cause analysis
* Citrix (desirable)
* Project orientated as there will be a number of projects to lead on
* Finding opportunities for new technology
* Oh, and above all someone that can speak to people as well as a computer!