Address
SalaryLocations: Reading, Hatfield, Birmingham, Glasgow, Manchester or Sheffield
Why this job matters
The Voice Data Configuration team provide a key customer interface for complex technical issues and designs for Virgin Media O2 and their customers, providing operational engineering support for core & local network configuration including the next generation network.
You will contribute to the decision-making process for new and existing voice infrastructure and applications, ensuring risk, testing and implementation processes are adhered to and followed.
This role can be based in Reading, Hatfield, Birmingham, Glasgow, Manchester or Sheffield and will also require you to take part in an on-call rota.
What you’ll be doing
• Responsible for managing customer queries in a quality driven professional manner
• Manage fault ticketing and provisioning requests in an effective manner to ensure customer’s SLAs are met
• Interface directly with the customer engineering team. Drive excellent relationships with the customer, as well as other internal stakeholders e.g. Planning & Engineering, Front Door and Project teams.
• Promote the team’s objectives and committed to playing a full part in achieving them
• Promote safety environments and self improvement cultures
Essential skills
What we would like to see on your CV
• This role requires a highly skilled technical individual who has a proven track record in providing 3rd Line services to meet demanding customer requirements
• Excellent experience in voice configuration in TDM (DMS 100, System X, Nokia) and / or VOIP (C20 & Metaswitch)
• Good Experience with voice protocols including SIP and provisioning across platforms
• Ability to develop long-term trusting relationships at all levels with clients, suppliers & key stakeholders. Excellent negotiation, communication and interpersonal skills.
• Understanding of ITIL disciplines and continuous improvement techniques would be beneficial
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#LI-Hybrid
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
