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SalaryAt a glance:
Role: Customer Delivery Driver Installer
Position: Permanent Partner
Location: Trumpington
Hours of work/ Shift Pattern: 5 week rota working 4 days on and 3 days off between 10:00-21:30 on Monday & Friday and 07:00-18:00 on a Saturday
Our Drivers work 4 days out of 6 (Monday - Saturday) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there’s potential to top up your earnings.
Salary: £28,500 with 3.1%ph shift premium once qualified your salary will increase to £29,500
Please note: Due to the nature of this role, we require all applicants to be over 18 to apply.
Join John Lewis today
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.
Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Driver Installer Trainee, you will be one of our qualified drivers with full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Driver Installer. You will work closely with your people manager and one of our Installers to ensure you reach your full potential during the training program.
As a John Lewis & Partners Customer Delivery Driver Installer Trainee your typical day may involve:
Using your local knowledge to plan your schedule for the day
Handling a complex installation in a customer home
Taking part in a Forum to help shape the future direction of your department
What you will be doing:
You will be required to complete the Customer Delivery Driver Installer programme to become a fully competent John Lewis Installer. This would then put you on the path of progression to be a Technician within the John Lewis Partnership.
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
Installation and disconnection of white goods
Assembly of flat pack
TV installations
Finally, you will offer to take away the packaging.
Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
Required Qualifications:
(UK) C1 driving licence
DCPC (Drivers Qualification Card)
Tachograph Card
Previous experience driving a 7.5 tonne vehicle
Previous experience in a customer facing role
Strong verbal communication skills both over the phone and face to face
Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds, and mattresses etc... ).
Basic understanding of technology
Desirable Experience:
Installation and disconnection of white goods
TV installations
Assembly of flat pack
After completion of Earning Membership,as a Partner in the John Lewis Partnership you will be entitled to;
25% Discount at John Lewis & Partners on majority of goods
12% Discount at John Lewis & Partners on electrical & white goods
20% Discount at Waitrose & Partners on majority of goods
Our dining rooms across our shops, head offices and distribution sites offer excellent food and drink for generously subsidised prices whilst Partners are at work.
Each year, you can claim up to £250 to cover half the cost of a range of tutored courses. This benefit is open to all Partners, but you can also use it to claim for baby and child courses such as NCT and hypnobirthing or parent and baby swimming lessons.
We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them.
Find out more at our benefits page: https://www.jlpjobs.com/about/benefits/
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