83942 - Welsh Language Caseworker - Legal Aid Agency

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Job Title: Welsh Language Caseworker
Contract Type: Permanent
Grade: AO
Salary range (depending on location): National - £22,940
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
A Recruitment and Retention Allowance (RRA) of up to £2,177 may be available for successful candidates with exceptional skills and experience.
Location: Cardiff
Directorate: Case Management
Team: Operational Delivery
Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover three days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Brendan Lynch
Closing date for applications 13th February 2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal Legal Aid and advice in England and Wales to help people deal with their legal problems.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Our LAA commitment to Diversity and Inclusion
The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.
We will consider all applications on merit regardless of age, disability, gender identity, sexual orientation, socio-economic background, religion, ethnicity, preferred working pattern and except for exceptional circumstances your working location.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
Case Management
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the Legal Aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can:-
Process applications for Legal Aid or
Process claims for costs or
Undertake activities related to the collection of payments
Key Responsibilities:
Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
Working to required productivity and quality targets in a variety of work streams.
Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience and skills
• Fluent Welsh speaker
• Effective analytical and numerical skills
• Ability to work with minimal supervision and as part of a team.
• Effective communication skills both written and verbal
• Ability to interpret and apply guidance and regulations and use it to make accurate decisions
• IT Literate – a good knowledge of Microsoft office and digital technology
Desirable Knowledge, Experience and skills
Person Specification
• Enjoys working in a fast changing environment
• Enjoys working independently and as part of a team
Assessment Approach
Application Process
As part of the selection process, you will be asked to submit:
A Personal Statement (max 750 words) demonstrating how your experience meets the key responsibilities and essential criteria for the role. Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
Interview / assessment Process
If you are successful through the application stage, you will be invited to an interview in person or via Microsoft Teams where you will be assessed against the following:
Strengths relevant to the role
• Some, or all, of the following Behaviours: