9706 - Learning Technical Support Officer

Grade - UE06 £31,396 to £36,024 per annum (A revised salary range for this grade of £32,982 to £38,205 is planned to take effect from Spring 2024)
Information Services Group - Learning, Teaching & Web
Full Time - 35 Hours Per Week
Contract type - Fixed Term - 2 years
The Opportunity:
You will report to the Learning Technology Team Manager and work closely with the Learning Technology Service owner and a team of experts including Learning Technology Advisors and other Learning Technology Support Officers. Our team works in a hybrid style, with a minimum of 2 days a week in the office at Argyle House, 3 Lady Lawson Street in central Edinburgh. This post is full time, 35 hours a week for a 2 year fixed term period.
What the job involves:
Help provide support and guidance on learning technologies to a community of over 40,000 staff and students across the University.
Learning technologies support cover a range of learning and teaching activities including virtual learning environments, virtual classrooms, and assessment systems.
You will be one of the first points of contact for our users and, working closely with service experts, will ensure that enquiries are resolved promptly and to the user's satisfaction.
There will also be the opportunity to become involved in the management of particular services - e.g. production of support documentation and user training - as well as ongoing service improvement projects.
A bit about you:
Good analytical and problem-solving skills.
Service management and customer relations experience, with demonstrable user focus.
Excellent communication, digital and inter-personal skills.
Ability to self-manage and prioritise a varied and challenging workflow of support tasks.
Relevant experience working in a similar or related role.