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Salary999 Mobile Call Handler / Customer Advisor / Call Centre Advisor
Location: Belfast
Salary: 11.80 - 27.49 per hour
Hours: Full Time 37.5 hours
Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours)
Contract: Temp to Perm Opportunities
Start Date: 15th April 2024
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Training will be FULL TIME.
Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities?
Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT.
You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre.
This is not your everyday CALL HANDLER role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.
Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game.
General Key Skills:
As a 999 Call Handler you will be:
Able to communicate in a clear and concise manner over the phone
Able to keep clam, cope and bounce back in challenging situations
Able to think quickly in stressful situations
Genuinely motivated to help people
Able to demonstrate compassion and empathy to all callers, no matter what the situation
Main Duties/Responsibilities:
Be the first contact for anyone calling 999
Follow a set process while communicating to the caller in a clear and calm manner
Quickly gain an understanding of the issue
Direct the call to the appropriate emergency service contact centre
Rewards & Benefits:
Competitive pay rates/Pay progression- 11.80 - 27.49 per hour
Overtime opportunities
Full paid training
Ongoing coaching and in role training
Instant access to Blue Arrow training portal
Auto enrolment in pension scheme
28 days paid holiday
Application Requirements:
Proof of Right to work - Passport, Share Code or Birth Certificate
Proof of Address dated in last 3 month - Utility Bill
Proof of National Insurance - NI Card, payslip or P60/P45
2 Years referencing details (Blue Arrow will apply for these)
DBS (processed by Blue Arrow- External DBS not accepted)
So, if you're looking for a CALL HANDLER role where you'll go home after every shift knowing that you've made a difference, then apply with us today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
