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Full-time Service Desk Team Leader jobs

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SERVICE DESK TEAM LEADER

Manage escalations from 1st/2nd Line Support. Oversee the ticket system (Jira). Identify and address training requirements promptly. Coach and lead technicians and apprentices. Provide hands-on technical support. Coordinate weeken...

CompanyIo Associates
AddressChippenham, Wiltshire
CategoryCustomer Service
Salary£30,000.00 - £36,577.14 a year
Job typePermanent | Full-time
Date Posted 2 weeks ago See detail

Service Desk Team Leader

Io Associates

Chippenham, Wiltshire

£30,000.00 - £36,577.14 a year

Manage escalations from 1st/2nd Line Support. Oversee the ticket system (Jira). Identify and address training requirements promptly. Coach and lead technicians and apprentices. Provide hands-on technical support. Coordinate weeken...

2 weeks ago seen See more...

Service Desk Team Leader

Lima Networks Ltd

Lancashire, England

£45,000 - £50,000 per annum

Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the fun...

2 weeks ago seen See more...

Technology Service Desk Team Leader

The Works Stores Plc

West Midlands, England

Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working close...

2 weeks ago seen See more...

Service Desk Team Leader

Leidos

Whiteley, Hampshire

Main point of contact for Service Desk Services, including:Ticket escalation.Support of Major Incidents (MI).Customer support.Liaison with internal and external teams.Problem Management.Adherence to SLOs for first time fix and inb...

2 weeks ago seen See more...

Service Desk Team Leader

Hays Specialist Recruitment Limited

Dorset, England

£40,000 per annum

Competitive salary and bonus scheme. Company pension scheme. Life Assurance. Professional Subscriptions paid for. 24 days holiday (rising to 28) plus Bank Holidays. 2 fully paid volunteering days per year. Health benefits such as...

3 weeks ago seen See more...

Service Desk Team Leader

Hays Specialist Recruitment

Bournemouth, Dorset

£40,000.0 per year

Competitive salary and bonus scheme. Company pension scheme. Life Assurance. Professional Subscriptions paid for. 24 days holiday (rising to 28) plus Bank Holidays. 2 fully paid volunteering days per year. Health benefits such as...

3 weeks ago seen See more...

Service Desk Team Leader

Leidos Innovations Uk Limited

Whiteley, Hampshire

You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team.You will be a key point of contact for ini...

3 weeks ago seen See more...

Senior Service Desk Team Leader

Vanrath It

Belfast, County Antrim

£30,000 - £40,000

Operational management of the Service Desk Team. Ensuring SLA targets are met. Acting as the global deputy Service Desk manager. Monitoring team performance. Ensuring ticket requests are answered in a timely manner. 3+ years exper...

4 weeks ago seen See more...

IT Service Desk Team Leader

Akkodis

Sunderland, Cumbria

30000.00 - 34000.00 GBP Annual

Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and...

4 weeks ago seen See more...

Service Desk Team Leader

Akkodis

North East

£30,000 - £32,000 per annum

Lead and mentor a team of Service Desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the Service Desk, including ticket prioritization...

a month ago seen See more...

Service Desk Team Leader - IT Service Management

Global Technology Solutions Ltd

United Kingdom

30000.00 - 34000.00 GBP Annual + Benefits

Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge GBP30,000 - GBP34,000 - Company benefits Monday to Friday - Standard office hoursThis role would suit someone who has experience working in a call centre environm...

2 months ago seen See more...

Global IT Service Desk Team Leader

Lts Resourcing Ltd

Tyne And Wear

£30,000 - £32,000 per annum

Controlling scheduling and workload through the management of the teams ticketing queue. Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Acting as the Major...

2 months ago seen See more...

Customer Service Team Leader

Affinity Water

Folkestone, Kent

Builds great business relationships with the people who report into them, identifies training/coaching needs and delivers to the team. Coach, lead and support the team to deliver a positive customer experience in an efficient and...

2 weeks ago seen See more...

People Services Team Leader

Joseph Rowntree Foundation

North Yorkshire, England

£31,850 per annum

Leading teams in busy dynamic environments. Solid HR administration in a busy environment. Understanding of employment legislation. Microsoft Office applications, including Word, Excel, Outlook. Knowledge and use of HR software pa...

2 weeks ago seen See more...

Customer service Team Leader

The Portfolio Group

Lancashire, England

£26,000 - £28,000 per annum, negotiable, OTE

To ensure that all client service issues whether verbal or written are dealt with in line with our core values, ensuring all our clients are Health Assured advocates. Ensure all service issues are logged and resolved within both c...

2 weeks ago seen See more...

Customer Service Team Leader

High Profile Resourcing Ltd

North Yorkshire, England

£24,000 - £27,000 per annum

To line supervise all the Customer Services and Administrative staff including planning of the rota, return to works, dealing with employee issues and day to day queries. Running the weekly departmental meetings and then feeding b...

2 weeks ago seen See more...

IT Service Team Leader

Dgh Recruitment

United Kingdom

40000.00 GBP Annual

IT Service Team LeaderAn exciting new opportunity has become available for an IT Support Supervisor / Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis.IT Service Team Leader-W...

2 weeks ago seen See more...

Residential Services - Team Leader

Caretech

North Humberside

We are the Cambian group, one of the largest independent providers of care and education for children and young people. We are looking for Team Leaders who are caring and compassionate individuals with the desire to make a positiv...

2 weeks ago seen See more...

Room Service Team Leader

Spire Healthcare

United Kingdom

not provided

Room Service Team Lead Murrayfield Hospital - Edinburgh Full time GBP28,500Spire Murrayfield Hospital is looking for a Room Service Team Lead to support the running of the pantry and hotel services department.Duties and responsibi...

2 weeks ago seen See more...

Customer Service Team Leader - Product

Volution Ventilation Uk Limited

Berkshire, England

To supervise and provide on the job support to the Technical Support Advisor (1). Ensure all customer queries either by email or telephone are responded to in a timely and accurate manner. Provide technical/ application/ specifica...

2 weeks ago seen See more...

Customer Service Team Leader

Reed Business Support

West Yorkshire, England

£28,000 - £32,000 per annum, inc benefits

Delegate work to the team to ensure sales orders are processed in an accurate & timely manner.. Ensure orders are acknowledged back to the customer, advising them of any changes. Amend orders already placed, ensuring that produ...

2 weeks ago seen See more...

Customer Service Team Leader

Tulip Recruitment

Hook, Hampshire

£27,000 - £29,300 Annual

Determine, plan and direct work flow with the phone team daily. Analyse work flow issues and implement workable solutions. Conduct staff 1-1 Meetings (support, informal, appraisals, RTW etc.) and reporting to Operations Manager. P...

2 weeks ago seen See more...

Service Desk Leader

Applause It Recruitment Ltd

United Kingdom

Competitive

Microsoft Windows server (2012, 2016, 2019 and 2022. Windows 7/10 and Microsoft Office. Virtualisation troubleshooting (Hyper V). Cloud Services (Azure/RDS/Citrix. Networking, routing, and firewalls (Sophos). Wi-Fi Solutions (Ubiq...

3 weeks ago seen See more...

Customer Service Team Leader

Pure Resourcing Solutions

Essex, England

£28,000 - £30,000 per annum

Creating a booking spreadsheet from trackers for jobs due that month. Management of a tracker on system of data for property/construction clients. Running a small team of 3-4 call handlers, admin staff. Delegating daily admin task...

3 weeks ago seen See more...

Service Desk Leader

Applause It

West Yorkshire, England

Microsoft Windows server (2012, 2016, 2019 and 2022. Windows 7/10 and Microsoft Office. Virtualisation troubleshooting (Hyper V). Cloud Services (Azure/RDS/Citrix. Networking, routing, and firewalls (Sophos). Wi-Fi Solutions (Ubiq...

3 weeks ago seen See more...

Support Services Team Leader

Adecco

Dorking, Surrey

£25,344/annum

We have a great opportunity for a Support Services Team Leader to join our client based in Dorking. Ensuring that you are on hand and there to support our colleagues and customers where required.This is a varied role, which requir...

3 weeks ago seen See more...

Customer Service Team Leader

Interaction Recruitment

Cambridgeshire, England

£27,000 - £33,000 Annual

Your ability to articulate vision and feedback clearly will be key to nurturing talent and driving performance. Cultivate a Calm and Balanced Culture: Promote a team culture that values a calm, balanced approach to challenges, ens...

3 weeks ago seen See more...

Customer Service Team Leader

Rthirteen Recruitment

Cambridgeshire, England

£27,000 - £32,000 Annual

Providing leadership, guidance & motivation to your team. Ensuring operational excellence & performance targets are achieved. Providing the team with feedback & helping team members develop their skills. Ensuring quality standards...

3 weeks ago seen See more...

Customer Service Team Leader

Brook Street

Cornwall, England

Competitive

From empowering team members through effective communication to championing quality in every customer interaction, your impact will be felt far and wide.What Makes You Ideal:So, what sets you apart? It's your ability to inspire an...

3 weeks ago seen See more...

Site Services Team Leader

Greggs Plc

None, None, CF375TT

Not specified

Competitive pay . 4.2 weeks annual leave, pro-rated, increasing with service, plus bank holidays . Colleague discount, up to 50% off our own-produced products . Paid breaks . Free hot drinks while on a shift break . Profit share:...

3 weeks ago seen See more...

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People who searched for Full-time Service Desk Team Leader jobs also searched for Customer Service Advisor, Team Leader, Service Engineer, Team Manager, Team Member, Service Manager, Service Administrator, Customer Service Assistant, Customer Service Representative, Service Advisor, Service Coordinator, Service Technician, Customer Service Agent, Team Assistant, Customer Service Manager, . If you're getting few results, try a more general search term. If you're getting irrelevant result, try a more narrow and specific term.

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