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Service Desk Agent jobs in England

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HMRC SERVICE DESK AGENT

Triage, monitor and action requests through our ServiceNow portal. Attempt to resolve these as first point of contact or to the service level agreement. Escalate issue that cannot be resolved to the relevant Resolver Group. Identi...

CompanyHm Revenue And Customs
AddressCroydon, Cambridgeshire
CategoryCustomer Service
Salary£32,782 - £35,059 a year
Job typePermanent | Part-time | Full-time
Date Posted 4 weeks ago See detail

HMRC Service Desk Agent

Hm Revenue And Customs

Croydon, Cambridgeshire

£32,782 - £35,059 a year

Triage, monitor and action requests through our ServiceNow portal. Attempt to resolve these as first point of contact or to the service level agreement. Escalate issue that cannot be resolved to the relevant Resolver Group. Identi...

4 weeks ago seen See more...

IT Service Desk Technical Support Analyst

University Of Birmingham - It Services

Birmingham, West Midlands

5

Our team isn't just about fixing technical issues; we prioritise continual improvement and strive to elevate our standards every day, ensuring excellence in everything we do. The post holder will be expected to resolve a high perc...

3 days ago seen See more...

German speaking Customer Service Agent

Page Personnel Secretarial

London, England

£20 - £21 per hour

Resolving Complex Technical Issues:. Customer Communication:. Collaboration:. Excellent written and verbal communication skills DE/EN. Ability to actively listen and understand customer needs. Ability to problem-solve effectively...

3 days ago seen See more...

Service Desk Architect - DV Cleared - Basingstoke

Cloud & Infrastructure

Basingstoke, Hampshire

Working with stakeholders to analyse requirements, negotiate and bring consensus. Working with business IT infrastructures and the Service Desks required to manage them efficiently, particularly CA Service Desk. Workingwith sensit...

4 days ago seen See more...

1st Line Service Desk Support Analyst - Nottingham

Cloud & Infrastructure

Nottingham, Nottinghamshire

Strong communication, empathy, courteous and polite, excellent telephone manner, stakeholder engagement. Excellent verbal, listening and written communication expertise. An exceptional Service Ethic. Attention to detail, problem i...

4 days ago seen See more...

Inbound Customer Service Agent - Watford

Brook Street

Watford, Northamptonshire

Competitive

I am looking for an experienced Inbound Call Centre Agent who can work on a temporary basis, until the end of June, providing a world-class customer experience. The ideal candidate will be passionate about the customer journey and...

4 days ago seen See more...

IT Service Desk Analyst

In Technology Group

Birmingham, West Midlands

£30,000 - £33,000/annum Excellent benefits

Providing 1st Line Support by promptly logging incidents into the Service Desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth esca...

a week ago seen See more...

Digital Service Desk Assistant

Brown & Brown

Poole, Dorset

To be the first line of support and point of contact for the Digital Team and the user. To assist the Digital Products Lead Developer in the management of the Service Desk system ensuring tickets/tasks are prioritised correctly an...

a week ago seen See more...

2nd Line Service Desk Technician

Better Days Recruitment

Brighton, East Sussex

Competitive

A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing S...

2 weeks ago seen See more...

Helpdesk/Service Desk Engineer

Be:technology

Lancing, West Sussex

Competitive

This exciting opportunity involves a huge range of technical exposure whilst taking that next step in your IT career. Job Title: Helpdesk/Service Desk Engineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon...

2 weeks ago seen See more...

Service Desk Architect

People Source Consulting

Cliddesden, Hampshire

£650 - £700/day

Service Desk Architect12 month ContractInside of IR35650 - 700 a dayHolding high level of clearance is highly advantageous.Start Date FlexibleOnsite 5 days a week - BasingstokeWe have a number of key opportunities for a Service...

2 weeks ago seen See more...

Service Desk Expert

Fujitsu

Chippenham, Wiltshire

Process orientated. Excellent communicator both verbally and written. Comfortable with working towards SLAs and KPIs. Establishes working relationships with customers to deliver and enhance the service. Takes ownership in obtainin...

2 weeks ago seen See more...

Service Desk Team Leader

Io Associates

Chippenham, Wiltshire

£30,000.00 - £36,577.14 a year

Manage escalations from 1st/2nd Line Support. Oversee the ticket system (Jira). Identify and address training requirements promptly. Coach and lead technicians and apprentices. Provide hands-on technical support. Coordinate weeken...

2 weeks ago seen See more...

Customer Services Agent (Cargo Agent) - Heathrow Airport

Swissport International Ag

London, England

Basic Customs Clearance Process Cash Invoicing Acceptance of high value goods such as radioactive goods, live animals or dangerous cargo. Reception duties including but not limited to greeting clients and visitors, answering telep...

2 weeks ago seen See more...

Service Desk Analyst

Venn Group

West Yorkshire, England

£11.44 per hour

Have a confident telephone manner. Have an interest in the IT Sector. Be able to provide first line IT support to users. Escalate issues when they cannot be resolved initially. Document all calls, issues and resolutions received b...

2 weeks ago seen See more...

Service Desk Analyst

Recardo Group Limited

Derbyshire, England

£23,000 - £25,000 per annum

Respond to incoming support requests via phone, email, and ticketing system in a timely and professional manner. Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity. Escalate co...

2 weeks ago seen See more...

Service Desk Analyst

Savills

Cambridgeshire, England

Salary negotiable

Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner. Document all user identification information, including name, department, co...

2 weeks ago seen See more...

1st / 2nd Line Service Desk

The Workplace Consultancy

South East

Experience of working within the ITIL framework. Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure IaaS. Good troubleshooting experience of Microsoft Desktop Operating System. Excellent spoken and writte...

2 weeks ago seen

Service Desk Analyst

Picture More Ltd

Peterborough, Cambridgeshire

24000.00 - 27000.00 GBP Annual

Configuring and troubleshooting support issues. Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner. Document all user identification information, including name, de...

2 weeks ago seen See more...

Senior Service Desk Analyst

Technical Placements Ltd

Maidstone, Kent

Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities. Collaborate with service analysts across all GIS functions to...

2 weeks ago seen See more...

IT Service Desk Analyst

Coyles

London, England

£23/hour

Ensure that incident requests are handled according to agreed procedures and, for unresolved incidents, provide an effective interface between users and service providers supplying all necessary diagnostic information. Register an...

2 weeks ago seen See more...

1st Line Service Desk

Goodman Masson

London, England

£140 - £150/day

Provide in person and phone based IT support . Troubleshoot basic IT problems including printer issues. Log issues and escalate where required. Proven 1st Line Service Desk support experience. Experience working within the NHS. Ex...

2 weeks ago seen See more...

Service Desk Technician

Nhs Professionals

Trafford Park, Greater Manchester

£12.86/hour

Be the first point of contact within Informatics for all queries, incidents, problems and requests. Accurately log digital-related calls for incidents, problems and requests received by telephone, electronically or in person usin...

2 weeks ago seen See more...

Service Desk Team Leader

Lima Networks Ltd

Lancashire, England

£45,000 - £50,000 per annum

Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the fun...

2 weeks ago seen See more...

Service Desk Administrator

Reed Business Support

North Yorkshire, England

£13.00 per hour, inc benefits

To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email. Manage planned works through to completion including Remedial Works to ensure all our clients properties are fully compliant comple...

2 weeks ago seen See more...

Technology Service Desk Team Leader

The Works Stores Plc

West Midlands, England

Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working close...

2 weeks ago seen See more...

Technical Service Desk Analyst

Global Technology Solutions Ltd

Avon, England

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence...

2 weeks ago seen See more...

2nd Line Service Desk Engineer

Nextech

Lancashire, England

£28,000 - £32,000 per annum

This isn't a general Service Desk, their team are extremely hands on and deal with BAU, infrastructure and projects! * Strong knowledge of Microsoft Windows OS - MAC is also beneficial * AD, AAD, GPO - including DNS, DHCP, TCP/IP*...

2 weeks ago seen See more...

Service Desk Analyst

Liberty Group

Merseyside, England

£26,000 - £28,000 per annum

Pension scheme. 23 days Annual Leave, plus Bank Holidays. Cycle to work Scheme. Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher. YuLife, inclu...

2 weeks ago seen See more...

Service Desk Engineer Hybrid

In Technology Group Limited

Avon, England

Highly Competitive Annual Salary (30,000 - 35,000). Hybrid Working. Fast-Paced FinTech Startup. 30 Days Annual Leave. Bonas Scheme. Paid Training & Certifications. Sick Pay. Private Medical Care. Paid Gym Membership. 2 Years IT...

2 weeks ago seen See more...

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What should I search to find Service Desk Agent jobs in England?

People who searched for Service Desk Agent jobs in England also searched for Service Manager, Service Representative, Services Assistant, It Service Manager, Customer Service Support, Service Delivery Engineer, Mobile Service Technician, Support Services Manager, Customer Service Account Manager, French Customer Service, Service Engineers, Technician Service, Travel Customer Service, Financial Services Associate, Hr Service Delivery, . If you're getting few results, try a more general search term. If you're getting irrelevant result, try a more narrow and specific term.

Top Jobs in England

Security Officer, Service Representative, Management Consultant, Customer Service Support, It Helpdesk Engineer, Sales Marketing Manager, Service Advisors, Finance Advisor, Customer Relations Manager, French Customer Service, Customer Service Team, Business Account, Services Analyst, Campus Security Officer, Assistant Park Manager,

What companies are hiring for Service Desk Agent jobs in ?

The top companies hiring now for Service Desk Agent jobs are HM Revenue and Customs, TikTok, Project People,

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