Service Desk Lead jobs in England

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SERVICE DESK LEAD

Enthusiastic and motivated to lead a team towards success. Experienced in leading teams and working within a Service Desk environment. Proficient in JIRA with the ability to set up processes, portals, and automations. Skilled in r...

CompanySanderson
AddressEngland
CategoryCustomer Service
Job typePermanent, full-time
Date Posted 4 weeks ago See detail

Service Desk Lead

Sanderson

England

Enthusiastic and motivated to lead a team towards success. Experienced in leading teams and working within a Service Desk environment. Proficient in JIRA with the ability to set up processes, portals, and automations. Skilled in r...

Experis Academy - Service Desk Lead - 5237117

Digital Workspace

Leicester, Leicestershire

To handle incoming technical support incidents requests and changes. Management of personal call queue ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolut...

Service Desk Lead

Euromonitor

London, England

£NEG

Ensuring the ITSM Platform is being used by all team members to manage support tickets. Managing adoption of ITIL processes by the team, as agreed with Service Desk Management. Monitoring team performance targets and activities. E...

SERVICE DESK LEAD - SC CLEARED

La International

Leicester, Leicestershire

£250 - £270 per day

REQUIRED: SERVICE DESK LEAD - SC CLEAREDLOCATION: FT ONSITE IN WINCHESTER OR LEICESTERDURATION: 12 MONTH INITIAL CONTRACTIR35 STATUS: INSIDE *To handle incoming technical support incidents, requests and changes. work.Due to the na...

Service Desk Team Lead £45k DOE Bonus Stoke

Oscar Technology

Staffordshire, England

£35,000 - £45,000 per annum

ITIL. Strong Service Desk Experience (Management experience not essential but advantageous). Technical Knowledge In These Areas: VMware - vSphere, vSAN, vCenter.Windows Server.Office 365.Endpoint Management.General Networking - LA...

Service Desk Team Lead

Dcs Associates

Chippenham, Wiltshire

£33,000 - £38,000 a year

Escalation from 1st/2nd Line Support. Managing ticket system (Jira). Ensuring training needs are identified and acted upon in a timely manner. Coaching and managing technicians (and apprentices). Delivering hands on technical supp...

IT Service Desk Team Lead

Eteach Uk Limited

London, England

Not specified

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country.We have a reputati...

IT Service Desk Analyst New

In Technology Group

Birmingham, West Midlands

£30,000 - £33,000/annum Excellent benefits

Providing 1st Line Support by promptly logging incidents into the Service Desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth esca...

Digital Service Desk Assistant New

Brown & Brown

Poole, Dorset

To be the first line of support and point of contact for the Digital Team and the user. To assist the Digital Products Lead Developer in the management of the Service Desk system ensuring tickets/tasks are prioritised correctly an...

Service Desk Team Lead

Digital Waffle

Northampton, Northamptonshire

£40,000 - £50,000 a year

Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the resolution of complex technical issues escalated from lower-tier support...

Service Lead

Elysium Healthcare

Daventry, Northamptonshire

Advertising SalaryAnnual salary of £53,000 - £56,000 DOE + benefits

To manage the cost, delivery and quality of healthcare services. Implementing new policies and directives. Gathering and analysing data and using it to plan and manage both projects and systems. Planning and implementing service d...

2nd Line Service Desk Technician

Better Days Recruitment

Brighton, East Sussex

Competitive

A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing S...

Helpdesk/Service Desk Engineer

Be:technology

Lancing, West Sussex

Competitive

This exciting opportunity involves a huge range of technical exposure whilst taking that next step in your IT career. Job Title: Helpdesk/Service Desk Engineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon...

Business Services Lead

National Trust

Bristol, Bristol

£16,099 per annum

Highly organised, proactive, full of new ideas, willing to lead for change and deliver results. Passionate about delivering excellent customer service and looking for innovative ways to improve service excellence. A role model and...

Service Lead - Children's Services (Systemic & Workforce)

Tripod Executive

Wandsworth, Greater London

£66 318 - £80 874 per annum

Leading the training and delivery of systemic ideas and practices across childrens services. Working directly with children and families. Ensuring effective performance management of the service. The supervision of Family and Sys...

Service Desk Architect

People Source Consulting

Cliddesden, Hampshire

£650 - £700/day

Service Desk Architect12 month ContractInside of IR35650 - 700 a dayHolding high level of clearance is highly advantageous.Start Date FlexibleOnsite 5 days a week - BasingstokeWe have a number of key opportunities for a Service...

Service Desk Expert

Fujitsu

Chippenham, Wiltshire

Process orientated. Excellent communicator both verbally and written. Comfortable with working towards SLAs and KPIs. Establishes working relationships with customers to deliver and enhance the service. Takes ownership in obtainin...

Service Desk Team Leader

Io Associates

Chippenham, Wiltshire

£30,000.00 - £36,577.14 a year

Manage escalations from 1st/2nd Line Support. Oversee the ticket system (Jira). Identify and address training requirements promptly. Coach and lead technicians and apprentices. Provide hands-on technical support. Coordinate weeken...

Service Lead Systemic and Workforce - Children's Services

Ackerman Pierce

London, England

£66,318 - £80,874 per annum, negotiable

4 Family and Systemic Psychotherapists. 1 Social Care Academy Team Manager. 1 Wandsworth LINKs Team Manager. Leadership & Vision: Provide clear leadership for the service, setting high standards and achieving outcomes. Systemic Se...

Service Desk Analyst

Venn Group

West Yorkshire, England

£11.44 per hour

Have a confident telephone manner. Have an interest in the IT Sector. Be able to provide first line IT support to users. Escalate issues when they cannot be resolved initially. Document all calls, issues and resolutions received b...

Service Desk Analyst

Recardo Group Limited

Derbyshire, England

£23,000 - £25,000 per annum

Respond to incoming support requests via phone, email, and ticketing system in a timely and professional manner. Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity. Escalate co...

Service Desk Analyst

Savills

Cambridgeshire, England

Salary negotiable

Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner. Document all user identification information, including name, department, co...

1st / 2nd Line Service Desk

The Workplace Consultancy

South East

Experience of working within the ITIL framework. Hands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure IaaS. Good troubleshooting experience of Microsoft Desktop Operating System. Excellent spoken and writte...

Service Desk Analyst

Picture More Ltd

Peterborough, Cambridgeshire

24000.00 - 27000.00 GBP Annual

Configuring and troubleshooting support issues. Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner. Document all user identification information, including name, de...

Business Services Lead

National Trust

Avon, England

£16,099 per annum

Highly organised, proactive, full of new ideas, willing to lead for change and deliver results. Passionate about delivering excellent customer service and looking for innovative ways to improve service excellence. A role model and...

Senior Service Desk Analyst

Technical Placements Ltd

Maidstone, Kent

Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities. Collaborate with service analysts across all GIS functions to...

Service Lead

Premier Recruitment Group Limited

Norfolk, England

£30,450/annum

Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service. Work closely with the Service Development Team, participa...

IT Service Desk Analyst

Coyles

London, England

£23/hour

Ensure that incident requests are handled according to agreed procedures and, for unresolved incidents, provide an effective interface between users and service providers supplying all necessary diagnostic information. Register an...

1st Line Service Desk

Goodman Masson

London, England

£140 - £150/day

Provide in person and phone based IT support . Troubleshoot basic IT problems including printer issues. Log issues and escalate where required. Proven 1st Line Service Desk support experience. Experience working within the NHS. Ex...

Service Desk Technician

Nhs Professionals

Trafford Park, Greater Manchester

£12.86/hour

Be the first point of contact within Informatics for all queries, incidents, problems and requests. Accurately log digital-related calls for incidents, problems and requests received by telephone, electronically or in person usin...