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SERVICE DESK MANAGER

Manage and lead a team of Service Desk technicians, providing guidance, training, and support as needed. Oversee the day-to-day operations of the Service Desk, including ticket management, escalation procedures, and performance mo...

CompanyFocus Group Recruitment
AddressDorset, England
CategoryCustomer Service
Salary£45,000 - £50,000 per annum
Job typePermanent, full-time
Date Posted just now See detail

Service Desk Manager New

Focus Group Recruitment

Dorset, England

£45,000 - £50,000 per annum

Manage and lead a team of Service Desk technicians, providing guidance, training, and support as needed. Oversee the day-to-day operations of the Service Desk, including ticket management, escalation procedures, and performance mo...

just now seen See more...

Junior Service Desk Analyst New

Age Uk Group

London, England

£26,600 - £29,400 per annum

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme. Excellent pension scheme, life assurance, health cashback plan and EAP. Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan. Tech...

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Service Desk Engineer - VOIP, Networks, Security?? - London, Hybrid - New

Ashdown Group

London, England

30000.00 - 35000.00 GBP Annual

Service Desk Engineer - VOIP, Networks, Security - London, Hybrid - GBP35,000 A leading cloud communications, security and networks provider that delivers market leading solutions to mid-market customer are looking for a personabl...

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Service Desk Analyst - up to GBP42,000 - Hybrid - Canary Wharf New

Involved Solutions

London, England

37000.00 - 42000.00 GBP Annual

Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams. Active Directory experience. Windows 10 experience. Experience working in professional services. Customer Service experience. Strong communication skill....

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Service Desk Manager New

Elevate Technology Group Ltd

Cheshire, England

£35,000 - £40,000 per annum

This pivotal role requires not only technical knowledge but also exceptional leadership skills to motivate and guide the Service Desk team in providing unparalleled support to clients. About You: Strong technical expertise in tro...

53 minutes ago seen See more...

Service Desk Analyst New

Adria Solutions

West Midlands, England

Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution....

38 minutes ago seen See more...

IT Service Desk Analyst New

Cef - City Electrical Factors - It

County Durham

Salary negotiable

Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response. Log and track all incidents and service reques...

28 minutes ago seen See more...

Service Desk Team Lead £45k DOE Bonus Stoke New

Oscar Technology

Staffordshire, England

£35,000 - £45,000 per annum

ITIL. Strong Service Desk Experience (Management experience not essential but advantageous). Technical Knowledge In These Areas: VMware - vSphere, vSAN, vCenter.Windows Server.Office 365.Endpoint Management.General Networking - LA...

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IT Senior Service Desk Analyst New

Bdo Uk Llp

Merseyside, England

Competitive salary

Provide ownership to expedite and resolve escalations. Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas. Support on-boarding of new starters as their recognised buddy. Att...

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Junior Service Desk Analyst New

Age Uk

London, England

£26,600 - £29,400 a year

Strong interpersonal skills with an ability to communicate effectively. Competent presentation skills. Good organisational skills, analytical, time management, problem solving, prioritisation and planning skills. Computer literate...

3 hours ago seen See more...

Service Desk Apprentice New

Adare Sec

Leicester, Leicestershire

Up to £23,000 a year

IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network, to include devices such as company laptops, tablets or mobile phones. It is the IT Support Technicians res...

5 hours ago seen See more...

Service Desk Administrator New

Henry Schein

Cardiff, Wales

Scheduling internal and field resources on the Field service system Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organisations key services for which support is being...

5 hours ago seen See more...

Service Desk Analyst New

University Of Glasgow

Glasgow, Scotland

£22,681 - £25,138 a year

Ensure that the Service Desk provides a friendly, responsive, professional, and efficient customer-focused service. Support the Senior Service Desk Analysts. Develop relationships with all key Estates Stakeholders in managing enqu...

5 hours ago seen See more...

Service Desk Analyst New

Glide.uk

Birmingham, West Midlands

£24,500 a year

Acting as the first point of contact for Glide customers, responding positively, professionally and with empathy. Responding to customer incidents and requests, via telephone, email, live chat and social media, providing triage an...

5 hours ago seen See more...

Service Desk Team Lead New

Dcs Associates

Chippenham, Wiltshire

£33,000 - £38,000 a year

Escalation from 1st/2nd Line Support. Managing ticket system (Jira). Ensuring training needs are identified and acted upon in a timely manner. Coaching and managing technicians (and apprentices). Delivering hands on technical supp...

5 hours ago seen See more...

IT Service Desk Analyst New

Hays Specialist Recruitment Limited

Merseyside, England

£150.00 - £155.00 per day

A couple of years of experience working as an IT Service Desk Analyst,. Skills in using a ticketing system (for example ServiceNow or ZenDesk),. Excellent communication skills in order to support users both remotely and face-to-fa...

23 hours ago seen See more...

IT Service Desk Team Leader

Austin Fraser

London, England

£40,000/annum

Previous experience working in a Service Desk, Desktop Support or similar role.. In-Depth knowledge of ITIL processes and procedures and strong understanding of the ITIL service life cycle. Good knowledge of Windows operating sys...

yesterday seen See more...

IT Service Desk Apprentice

Gigaclear

Oxfordshire, England

£20,000 - £21,000/annum

User onboarding and offboarding, including building and recovering machines, laptops, mobiles, and tablets. 1st Line support and maintenance of the Active Directoryand Office 365 account and email administration. Windows 10 (most...

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Service Desk Escalation Engineer

Stoneseed Ltd

Chesterfield, Derbyshire

£30,000 - £35,000/annum

Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers. Managing and tracking incident tickets using an in-house...

2 days ago seen See more...

IT Service Desk Technician

Principal It

Driffield, East Riding of Yorkshire

£26,000/annum

Customer focussed with excellent interpersonal and communication skills. Hands on, flexible and pro-active approach with willingness to learn. Team player who enjoys sharing knowledge with colleagues. Well organised with excellent...

2 days ago seen See more...

Junior IT Service Desk Analyst

Refresco

Kegworth, Leicestershire

Junior IT Service Desk Analyst 8:30am - 5pm Monday Thursday, 8:30am - 4pm on FridaysWhats in it for you? Competitive pay and bonus structure Career progression An opportunity to start your c...

2 days ago seen See more...

Service Desk Manager

Context Recruitment

London, England

£50,000 - £60,000/annum

Overall management of the Service Desk. Manage relations with their 24x7 outsourced Service Desk provider. General team management including conducting 1-2-1s. Conduct internal investigations. Take part in recruitment/interviewing...

2 days ago seen See more...

IT Service Desk Leader

Gold Group

Oxfordshire, England

£34,000 - £35,000/annum

Annual professional and training development plan. Hybrid / flexible working. Accrue additional holidays after 2- and 5-years' service. Discretionary bonus' and a regular salary review. 20% shift allowance (included within quoted...

3 days ago seen See more...

Senior Service Desk Manager (1st/2nd Line - PROFESSIONAL SERVICES)

Montpellier Resourcing

South East

£70,000 - £85,000 per annum

Lead and mentor a team of 1st/2nd Line support technicians, fostering a culture of excellence and continuous improvement. Develop and implement Service Desk policies, procedures, and best practices to optimize efficiency and custo...

3 days ago seen See more...

IT Service Desk Manager - Hybrid

Robert Walters

Lancashire, England

£40,000 per annum

Manage a team of Service Desk analysts. Ensure customer satisfaction through effective problem management. Maintain efficient IT operations within the organisation. Develop and motivate the team to perform at their best. Engage wi...

3 days ago seen See more...

IT Support Engineer / Service Desk Analyst / IT Technician

Awd Online

London, England

£32,000 per annum

Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function. Record calls from customers. Deal directly with requests an...

3 days ago seen See more...

2nd Line Service Desk Engineer

Searchability

West Yorkshire, England

Hybrid working model. 25 days holiday plus bank holidays and the option to purchase more. Medical Insurance. Continued development support. Previous experience working within a fast paced MSP. Broad knowledge of IT systems. Vast e...

3 days ago seen See more...

IT Service Desk Analyst - £27K

Robert Walters

Cheshire, England

£25,000 - £27,000 per annum

You will be responsible for assisting with 1st/2nd line helpdesk requests and device builds, providing support to head office and field based staff. You will be responsible for assisting with 1st/2nd line helpdesk requests and dev...

3 days ago seen See more...

Service Desk Engineer - Aldershot

Xact Placements Limited

Hampshire, England

£22,000 - £26,000 per annum

1st & 2nd line IT support. Provide both remote and onsite support to a variety of local clients. Keep clients up-to-date on any issues. Resolve hardware and software faults. Installing and configuring computer operating systems an...

3 days ago seen See more...

1st Line Service Desk Analyst (Hybrid)

Vertex-It-Solutions

South East

£24,000 - £30,000 per annum

Act as the first point of contact for our clients IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st Line assigned tickets within target resolution times. Accurately classify and log tickets, k...

3 days ago seen See more...

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What are the top cities open Service Desk jobs?

There are open Service Desk jobs in several cities including Liverpool, Toronto, Cheltenham, Chichester, Chester, Middlewich, Redhill, Oxford, West Malling, Southsea, Totton, Chorley, Leicester, Solihull, Bristol,

What companies are hiring for Service Desk jobs?

The top companies hiring now for Service Desk jobs are 2i Recruit Ltd, Asda, Brampton Recruitment, Brampton Recruitment Ltd, City & County Healthcare Group, ecruit, Experis LTD, G B Solutions, Hays Specialist Recruitment Limited, Interaction Recruitment, James Andrews Recruitment Solutions, JPMorgan Chase & Co., Mitie, Morgan Jones Recruitment Consultants, My Chase Employemnt Services Ltd,

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