Academic School Casework Officer (multiple posts)

Hours: Full Time, 36.5 hours per week. Requests for Flexible working options will be considered. Contract: Permanent Reference: 22238 & 22239 Salary: Starting at £28,759 to £32,982 per annum, pro rata if part time Placed on: 10th January 2024 Closing date: 31st January 2024. Applications must be received by midnight of the closing date. Expected Interview date: Wednesday 14th & Thursday 15th February 2024 Expected start date: Mon 4th March 2024 The Student Complaints, Conduct and Funding Team is excited to offer an opportunity for four professionals to join our team of caseworkers. You will possess strong analytical and communication skills, with the capability to work with regulations and procedures. You will also have demonstrable experience at working proactively with a range of parties, applying your skills in an environment where resolutions are being sought, ideally within a Higher Education setting. This roles offer you the opportunity to make a real impact and to contribute to a high- performing team. The roles will each be working directly with one of the University’s academic clusters, providing key links between Academic Schools and the Student Complaints, Conduct and Funding Team. Your proactivity and experience of engaging with a range of stakeholders will play a key role in contributing to the Division’s objective of enhancing the student experience. The University’s academic clusters are as follows: Business Media Arts and Humanities Sciences Social Sciences The Academic School Casework Officers will be responsible for responding, monitoring and progressing cases in their assigned clusters in accordance with agreed guidelines, using a risk-based approach, and with sensitivity to the health, safety and wellbeing of those involved in all cases. The role-holders will be process-driven, with a compassionate mindset, and provide high-quality administrative support in relation to the following workstreams: Student Complaints Student Discipline Academic Appeals (where necessary) Exceptional Circumstances claims Consequently, the role-holders will provide efficient and effective support to     the Head of Service and Student Casework Managers in the delivery of the Office’s portfolios, and the development of student compliance functions / policy / procedures within Student Support Services. Further, to provide advice and guidance to Schools of Study and other Professional Services Divisions on the application of policies and procedures on such matters. Key working relationships include the Deputy Director (Student Experience), the Director for the Student Experience, Student Life Centre, Student Support  Unit and School Staff (particularly School Directors of Student Experience and Directors of Teaching and Learning). The Academic School Casework Officers will report to the Head of Service. Please contact Wendy Tozer (w.tozer@sussex.ac.uk) for informal enquiries. The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.