Job description
The post holder will be responsible for the delivery of an efficient and effective service in relation to Persons not Ordinarily Resident (PNOR), Private Patients, No Recourse to public Funds (NRPF) and Road Traffic Accidents/ Personal Injury Claims (Compensation Recovery Unit (CRU) As the Access to Health social care manager, you will manage and be part of a close-knit team who are the first point of contact for staff, patients and wide range stakeholders. By its very nature, people usually contact the team when they find themselves in a vulnerable position and need assistance. Some of those who contact us, although by no means all,can be distressed, angry and/or frustrated. Your job includes listening to people, understanding what it is that they want to happen next and empathising with their emotion, without taking this personally. You will then act on this information to access whatever is required and feed this back to the person/representative. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support all our service users across the HSC..
Request
Be proactive, self-motived with effectiveplanning & organisational skills with an ability to prioritise own workload and that of a team.Demonstrate the ability to communicate assertively, effectively and sensitively with patients, staff, service users, and stakeholders across a range of workplace situations
Address
Form of work
Salary
Belfast, County Antrim
