Address
Form of workReference number: JR235192
Location: Dublin
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: €29,000 per annum
We are looking for a Accommodation and Welfare Assistant to join our team.
The Accommodation and Welfare Assistant works alongside the Accommodation and Welfare Manager to ensure the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.
In this role, you will:
Develop good working knowledge of the Accommodation and Welfare Manager’s weekly task list and cover the Accommodation Department in their absence
Assist with placing students into suitable Accommodation and confirming such placements to students, agents and homestay/residence providers
Ensuring that students’ arrival into Ireland runs smoothly
Resolve student queries and complaints efficiently and effectively
Handle accommodation extensions and payment transactions
Take part in the 24 hour emergency telephone rota and front desk rota as required
Provide support services to students
What you’ll bring to the role
Experience in administration work (preferably in an ELT environment)
Experience in working in a customer-facing environment
Ability to deal with and resolve a high volume of queries efficiently
Ability to relate to and build rapport with international students
Ability to use initiative and make decisions when required
What we do
Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 21st January 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
