Accommodation Officer - Homelessness

You are an Accommodation Officer who will bring your experience in supporting vulnerable households who have been housed by the council in temporary accommodation under homelessness powers and successfully support them to move on to permanent accommodation.

Your knowledge of working with people who have had an unsettled housing history, while managing a portfolio of properties and the needs of your tenants, makes you our ideal candidate.

Your next role

You will work with people who may have complex needs, including addictions, health issues or a history of anti-social behaviour while working closely with other agencies, including Police and Probation, Drug and Alcohol Services and Social Services to find positive outcomes for your tenants.

It’s a varied role seeing you complete sign ups; carry out inspections; ensure rent is being paid; and ensure tenancy agreements are being adhered to alongside communicating with Landlords and ensure the properties we use are in good condition.

You will also give high quality support and assistance and deal tactfully and sympathetically with tenants in frequently stressful circumstances and with high support needs.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

A driving licence and access to a vehicle are essential for this role.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role, please contact Raka Miah, Temporary Accommodation Manager, at rmiah@swindon.gov.uk or on 07818510553.

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk