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Form of workOverview:
We have a fantastic opportunity for an Accommodation Support Officer to join Harrow Council's Housing Services - Housing Needs division. The postholder will be responsible for being the first point of contact for customers living in Private Sector Leased (PSL) temporary properties. Also, to ensure that the signing of tenancy is processed swiftly in accordance with council policy and to minimise void times and rent loss while treating customers fairly and with respect.
About you: The successful candidate will:
- Demonstrate a commitment to the Council’s Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities
- Ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.
- Promote and participate in the council’s individual performance appraisal and development initiatives and information management best practice.
- Ensure compliance with the council’s information security policies and maintain confidentiality.
- Act in accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
- provide advice and assistance to customers and representatives of partner organizations who have queries (whether in person, in writing or by e-mail or telephone) about PSL properties, allocations and nominations, referring more complex matters to the Team Manager, in order to deal with customer concerns and complaints in a professional manner and within corporate timescales.
- To operate the Council’s sign up and void information systems (both virtual and manual) and provide a range of monitoring information that will enable Managers to keep council PSL void periods and rent loss to a minimum compatible with treating customers fairly and with respect.
- To arrange sign ups as directed by the Allocation Officer to ensure that all necessary information is conveyed accurately and promptly and that deadlines for notifying tenants of the appointments are met.
- To carry out sign up as soon as property is available and ready to let.
For more information, please refer to the Role Profile/Selection Criteria
