Accommodation Welfare Manager (Night)

We are looking for an experienced, exceptional, proactive and enthusiastic individual to take on this role within the Accommodation Service. This newly created role will enhance the service provided to our residents by supporting in recruiting and leading a team that will support our residents outside of normal business hours.  The aim of this role is to enhance the resident experience by ensuring that there is a variety of activities for residents to be involved in, as well as providing immediate response for any incidents that may occur within our campuses and residences, whilst also managing specific tasks that benefit the accommodation service as a whole.  The post requires someone who is comfortable playing a key role in the strategic direction of the accommodation service, who has excellent customer service and communication skills and who enjoys working with students and young people.  You will have an exceptional eye for detail and will understand the fundamental requirements of leading a team and running a successful Residential Life (ResLife) service. You will question the status quo, find creative ways in which to enhance the service, have a good understanding of the student demographic and emerging expectations, and be a firm believer in continuous improvement.  The role will require the post-holder to work outside of normal working hours between 6pm and 6am, Monday to Sunday, on a rota basis. This post requires a DBS (Disclosure and Barring Service) check, which will be carried out after the interview. The appointment is conditional upon satisfactory clearance. You will need to have a commitment to equality, diversity and confidentiality as well as a strong belief in the value of higher education. For an informal discussion about the post please contact Lesley Morrison at L.Morrison@gre.ac.uk Should you have any recruitment related queries please contact the People Directorate Team at peopleoperationssas@gre.ac.uk Further details of the fantastic benefits and what we offer can be found by clicking the 'Apply' button above and here for information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich Employment Visa: Under the UK Government Points Based System scheme this role does meet the criteria to be sponsored for a Skilled Worker Route application.  We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas. We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.  We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.  We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management. Further details:   Job Description & Person Specification