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Form of work
SalaryDescription
Role Purpose
Account Coordinators consist of a high performing HSBC team within Global Group Payment Services (Client Services - Corporate Cards) teams.
They deploy a combination of high levels of technical and relationship building skills to personally ensure excellent client service standards are consistently provided.
Engagements with HSBC's national, regional & global corporate clients (via email, calls and occasional client visits) build HSBC's name and commercial growth.
In this role, you will:
Take ownership of building HSBC's name with a portfolio of high spend corporate card client management teams by consistently and precisely delivering service excellence, resolving concerns and requests and through these interactions potentially identifying potential 'win win' digital first engagement opportunities.
On a day-to-day basis provide first point of contact 'front line' service (via email and calls) resolving, referring, escalating and coordinating responses to questions originating from high spend large corporate client portfolios; to optimise performance of corporate card programmes
Demonstrate motivation to build and develop a level of personal knowledge across key corporate card client service platforms, technologies, products, and best practice procedures that is regarded by both peers and clients as being of Subject Matter Expert standard. This includes growing deployment of virtual card services.
Establish & drive value adding, collaborative, working relationships with both corporate clients & HSBC colleagues; for example in global service and technical support teams, Sales, Product Management
Working collaboratively with key stakeholders - The role includes significant time resolving client enquires received by telephone and or into shared subject specific email team boxes (for example Virtual card queries, expense management file feeds and large HSBC clients with smaller Corporate card Programmes)
Qualifications
To be successful in the role, you should meet the following requirements:
A fast learner of technical concepts with transferrable relevant current systems literacy skills
Strong attention to detail, analytical reasoning, and problem-solving skills
A strong, positive, team player with ability to collaborate effectively within multidisciplined groups
Excellent communication and positive influencing skills
Strong motivation to proactively work effectively to deadlines in a pressured environment.
The base location for this role will be Edinburgh Park, Edinburgh with hybrid working 2 days per week min in office.
You'll achieve more when you join HSBC.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
