Account Delivery Manager (Global)

Account Delivery Manager (Global) | Runcorn | 4pm to Midnight, to support multiple time zones | £35,000- £37,000

Our client was established in 1995 to provide a dedicated, superior quality global POS Installation (Point of Sale) and Retail maintenance service.

They have built a reputation for efficiency and dependability across their range of in-store services and due to client demand, expanded their work into the full mix of retail solutions and field marketing services across the globe.

As a Global Account Delivery Manager you are responsible for costing, planning and overseeing Global projects to ensure they are delivered and completed right first time and within budget. You are required to plan and designate project resources, prepare budgets, monitor progress, and keep clients and stakeholders informed the entire way.

You will work as part of a dedicated Global team to successfully manage the end to end project cycle, to achieve the goals and objectives set out within the agreed SLA’s. You will continuously evaluate and identify improvements to processes to create efficiencies and ensure that these are adhered to at all times.

Are you the right person for the job?

• 2-5 years of client delivery experience with exceptional communication skills
• Proven ability to solve problems creatively with a strong familiarity with project management methodologies, and best practices
• Experience seeing projects through the full life cycle with excellent analytical skills
• Track record of completing projects according to outlined scope on budget and on time
• Excellent communication skills and the ability to create rapport with all levels of stakeholders
• Effective time-management skills, ability to manage multiple work streams concurrently and manage deadlines
• Experienced in the understanding, and breaking down of a client brief to enable the creation of project quotations and subsequent cost negotiations
• Highly self-sufficient and self-motivated

What will your role look like?

• Ability to understand briefs through a consumer vision to determine and define project scope and objectives from a client perspective
• Produce Quotes involving cost negotiations
• Develop and maintain strong relationships with all project stakeholders to reach objectives and manage cross-functional departmental meetings in an effective and efficient manner
• Prepare and update budgets based on the scope of work and resource requirements ensuring the project expense sheet is updated daily, and track project costs to meet budget
• Create installers briefs to ensure the installers are set up to succeed and have the ability to complete the installation right the first time
• Manage and update a detailed project schedule and daily completion reports ensuring installers meet SLAs through necessary means.
• Provide daily and weekly project updates to key internal and external stakeholders.
• Manage client expectations, assigning tasks and communicating expected deliverables anticipating client’s needs and expectations
• Proactively communicate with clients, and updating & sharing client communication logs and actions every week, providing solutions to problems
• Utilise industry best practices, techniques, and standards throughout the entire project execution monitoring progress and make adjustments and highlighting risk when required
• Take responsibility for the management of individual and ad-hoc non-commercial related projects, measuring project performance to identify areas for improvement
• Sourcing and Management of Global Subcontractors

What can you expect in return?

• 25 days holiday, plus bank holidays and your birthday off
• Company Pension
• Casual dress
• Onsite parking
• Friendly working environment

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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