Account Director

Harris Health Alliance, a Harris Computer subsidiary, are currently recruiting for an Account Director on a permanent, full-time basis This position will be undertaken remotely in the UK, with the requirement to travel domestically and internationally when there is a business requirement.

Objectives of the position

We are looking for an experienced Account Manager / Relationship Manager to join our team, focusing on maintaining and expanding strategic client relationships and overseeing client projects as a fundamental aspect of these relationships. This role requires a proactive and strategic professional who is passionate about client success and skilled in managing diverse client projects under the broader umbrella of account management.

Position & Responsibilities

In performing this role your core duties and responsibilities will include, but will not be limited to:

Account Management

• Act as the primary contact for clients, overseeing all aspects of the client relationship including project oversight, communication, and client satisfaction.
• Develop and sustain robust, long-term relationships with clients, understanding their business needs and objectives.
• Regularly assess client satisfaction and adjust strategies to improve service delivery, including overseeing the successful execution of projects related to client accounts.
• Conduct strategic account reviews to discuss existing projects, evaluate progress, and identify future opportunities.
• Utilize CRM systems to manage and analyze client data for better strategic planning and client interaction.
• Identify and develop new opportunities for expanding business and enhancing the client relationship.
• Resolve high-level client issues and conflicts, ensuring that all client interactions are handled with professionalism and care.

What we are looking for

• Proven working experience in account management or relationship management.
• Strong project oversight capabilities with an ability to manage client expectations and project deliverables seamlessly.
• Experience with CRM software and data analysis tools.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with an ability to see the big picture and provide useful advice and input across the company.
• Ability to build rapport and collaborate internally and externally at all organizational levels.
• Preferable experience in NHS technology sector.

About Us

Harris Health Alliance is a collaborative effort bringing together four esteemed brands, namely Genial, K2 Medical Systems Ltd, K2 Perinatal Training Programme and Quicksilva. Together, we are committed to redefining the healthcare landscape by delivering unparalleled solutions that prioritise efficiency, innovation, and, above all, patient care. With over two decades of combined expertise, we're committed to continuous growth, adaptation, and the pursuit of excellence. At Harris Health Alliance, we are driven by a passion for pioneering new trends and leveraging cutting-edge research to shape the future of healthcare. Curious to learn more about Harris Health Alliance? 

At Harris Computer , we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlements are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting to £325.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.