Account Management Executive

As one of the world's largest networks of audit, tax andconsulting firms, RSM delivers big ideas and premium service tohelp middle-market businesses thrive. We are a fast-growing firmwith big ambitions -- we have a clear goal to become the premiumadviser to the middle market, globally. This vision toucheseverything we do, motivating and inspiring us to become betterevery day. If you are looking for a firm where you can build afuture and make an impact, then RSM is the place foryou.
About the role
As a Account Management Executive, youwill be developing strong relationships with clients andstakeholders with the aim of ensuring their needs are met,identifying additional revenue opportunities of other RSM services, enhancing the client experience and retention of their business.
Candidates will be tenacious, highly energised, and motivated individuals, with a high level of commitment and passion for achievinglevels of service excellence.
About the company and department
RSMUK is part of the international RSM network. RSM UK has over 3000staff based in 35 offices across the UK. RSM is the 7th largest accountancy and business advisory firm nationally and the 6th largest internationally. RSM Employer Services offer flexible Payand People services, giving clients all the protection,advice and operational support, they need to be fully compliant, as well as back -office services andsoftware only cloud-based solutions. This could be anything from the supply of a customised online payroll and HR solution to a fullymanaged outsourced solution. Responsibilities Core Account Management Duties · Provide effective relationship management for Employer Services clientele, prospects and the RSM network, includingPartners. · Support the Account Management Team's activities and tasks.
· Conduct account reviews with existing clients (post implementation and ongoing) to assist with identifying and managingexpectations and enhancing service provisionstandards. · Liaise with Account Management Associate Director and team to identify at risk accounts and create an appropriate actionplan. · Handle enquiries from clients and colleagues and act as a point of contact for the Account ManagementTeam. · Maintain a working knowledge of all Employer Services/RSM service offerings
· Assist with ongoing client communications and marketing with the assistance of central RSM National Marketingresources. · Maintain a working knowledge of all ESL product offerings and ability provide on-linedemonstrations of products andfeatures. · Undertake any reasonable Business Development projects and tasks as requested by the Management Team (some travel may berequired) About the ideal candidate
The ideal candidate will be self-motivated, well organised, and capable of working under their own initiative. You will enjoyworking in a small team and you may be looking to develop your career in Account Management within a business developmentenvironment. Requirements Essential:

GCSE Maths and English Language - Grade C / 4 or above (or equivalent) Experience of providing excellent client care in a proactive, fast paced, office-based environment Excellent written and verbal communication skills, including experience communicating at a range ofdifferent levels, up to Director Computer literate and technically competent using web sites, web applications etc. Be able to demonstrate consultative approach Be able to demonstrate excellent time management skills and the ability to prioritise work Be able to demonstrate strong organisational skills with the ability to multi-task and work to strict deadlines Be able to demonstrate advanced knowledge of Microsoft Word, Excel and Outlook Attention to detail so issues arerare and limited checking of work isrequired
• Strong team working ability

Willingness to;

attend conferences, roadshows, user groupmeetings and seminars as required; regularly engage with clients: meetings onsite, delivering product presentations and supporting demonstrations;and
• promote the use and adoption of RSM Employer Services/RSM services within your client portfolio

Desirable:

A-levels/degree educated
• B2B experience
• Understanding of payroll, back office solutions and/or outsourcing
• B2B internal business development or Account Management
• Previous experience of using Microsoft Dynamics

BehaviouralCompetencies
Client Service Strives to provide exceptional customer service Effectively sets client expectations and responds to needs quickly and efficiently Communication

Communicates at all levels in a clear, concise and fluent manner, considering the needs of theaudience
• Open, friendly and polite
Maintains a professional approach in all client/colleague/partner contact

PersonalEffectiveness

Exhibits a positive, 'can do' attitude at all times Demonstrates flexibility in approach and action Maintains a tidy working environment Works well on own initiative TaskManagement
• Organised and efficient - adopts a systematic and structured approach to tasks
Prioritises workflow effectively

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Diversityand Inclusion at RSM
At RSM, we want to create a strongsense of belonging so that people of all identities, backgrounds,and cultures feel they can bring their true self to work. Ourclients come from all walks of life. We aim to achieve that samediversity of background, experience and perspective in our ownteams, so that we can genuinely understand our client's needs.Diverse teams bring a broader range of ideas and insights to work.That's why we're working together to ensure our firm's principlesand processes support a firm culture that embraces difference andstrengthens inclusion.
At RSM we work hard to create anenvironment where our people can make a difference - to themselves,their career, their teams, and to the success of our firm andclients. We support all our people to work flexibly, to managetheir family and other responsibilities alongside their workcommitments; we believe this is key to achieving an inspiring andfulfilling working environment.