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Form of work
SalaryOur client, a leading IT Company, are looking for an Account Manager to join their team to maintain, develop and strengthen relationships with customers. This is a remote role with occasional travel into their Ipswich office. If you are a passionate individual, enjoy providing an excellent service to customers and have an appreciation for web design, apply now!
Key Responsibilities:
Pro-actively contacting customers as part of the sales pipeline
Reactive handling of inbound customer queries
Lead a culture of exceptional customer service
Assure portfolio quality through effective communication with customers and team members
Understand, interpret and communicate client briefs
Manage smooth project workflows
Resolve any problems customers have with software and projects
Monitor and control recurring services
Assistance with documentation
Support/training customers on subscriptions
Requirements:
Excellent communication skills
A positive and patient approach
A professional, friendly and respectful manner
Client-facing customer support experience
Knowledge of web technologies and branding
An appreciation of great design and improving user experiences
A clear desire to explore latest web technologies
An appetite for innovation and impeccable standards
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