Account Manager

Account Manager – Remote – Up to £32,000 plus bonus
Chase & Holland are proud to be working with a growing and diverse business who are specialists within their field and are searching for an enthusiastic and dedicated Account Manager to join their bright and passionate team.
This is a fantastic, newly created opportunity within the business which will play a critical role in maintaining and developing existing relationships with customers nationwide. Through pre-existing warm accounts you’ll take responsibility in customer retention and renewals, upselling where possible and ensuring the customer is fully satisfied with the service provided.
Benefits:

• 25 days annual leave plus bank holidays
• Uncapped bonus with OTE of £5,000
• Employee assistance scheme
• Employee recognition scheme
• Eye care voucher scheme
• Mental health first aid

Account Manager Responsibilities:

• Reaching out to your allocated customer base to organise in-person review meetings
• Organising and attending multiple in person and online meetings per week
• Managing own workload and diary, ensuring to effectively prioritise meetings as necessary
• Expectation is to be out of the office for a minimum of 3 days per week.
• Supporting across complaints as the escalation point for your customer base
• Working to develop knowledge and keeping up to date with the market, products and services
• Recording accurate reports of client feedback and communications in the CRM
• Ensuring any customer changes are updated within the CRM
• Identify at risk customers and prioritise visits as needed
• Coordinating across various departments to ensure service meets customer requirements
• Attending ongoing training on all company products and services
• Identifying sales leads where possible and passing on to the relevant Business Development Manager
  

Required Skills & Experience:

• Proven experience within a similar Account Management role
• Education technology experience is desirable but not essential
• Excellent communication and interpersonal skills with the ability to develop relationships with customers at various levels
• Open to regular nationwide travel and overnight stays

If you are interested in finding out about this exciting Account Manager opportunity, please click ‘apply now’.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.