Account Manager

Title Account Manager

Salary: DOE plus uncapped OTE / Bonus

Hours: 37.5 per week / Monday-Friday

Job Type: Permanent, Fulltime

Location: Remote (with travel to Bright Horizons offices and clients on occasion)

The Role

To effectively manage strategic relationships with Bright Horizons’ clients in the UK. The focus of this position is to enhance existing client relationships, negotiate improved terms, and cross-sell services, resulting in retention and growth of client accounts.

What We Can Offer You:

Our benefits include, but are not limited to:

• Flexible working and holiday entitlements
• Discounted childcare
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What You Will Be Doing:

• Proactively manage a portfolio of client accounts to maximise contract retention, client loyalty, revenue, and profit.
• Renew and negotiate client contracts to optimise the company’s financial return and contract terms.
• Ensure clients experience the maximum return on their investment and view Bright Horizons as their strategic partner for all family care or work/life – related issues.
• Respond to client requests in an appropriate, professional, and timely manner.
• Support operations in the development of new services for clients, including budget development, developing presentations, contract negotiation proposals, marketing, and general support.
• Keep the wider BH business informed of changes and developments as they relate to client relationships and contracts, in a timely manner.
• All final proformas, budgets, proposals and contracts must be approved prior to submission according to the Delegated Authorities Matrix
• Other duties as required.

What We Are Looking For:

• Experience of working in a similar role.
• Must have strong analytical and financial acumen as well as client relationship management skills.
• Must work well in a collaborative environment and be able to communicate the values and mission of the organisation and full range of services we offer to clients.

Desirable Experience:

• 5 years or more of direct Account or Client Relationship Management preferred (desirable)
• Qualification to graduate level preferred, although not essential

This role is subject to an Enhanced DBS check.