Account Opening Associate

What is the opportunity

This is an opportunity for a customer driven proactive individual with a solid attention to detail to support and deliver positive outcomes for business customers in BOIUK.

You will be a dedicated point of contact for business customers reaching across multiple functional areas to undertake the necessary due diligence required to fulfil customer needs.

You will work within a growing evolving team of dual jurisdiction colleagues and work in partnership with BOI internal parties offering the opportunity for exposure to, and development of a diverse business network, whilst supporting our customer mission of right first time.

In this role you will:

• Accountable for delivery of all aspects of Account Opening process requests for NI business customers
• Responsible for accuracy of adherence to NI Financial Crime Guide and business Account Opening procedures to meet regulatory requirements and service level standards.
• Champion serving customers brilliantly and right first time culture
• Completion of KYC/ AML reviews, liaising with the customer on queries and pro-actively escalating cases to ensure a swift resolution
• Record/update all relevant information on Bank systems with a high level of accuracy
• Support unit manager with delivering effective and collaborative teamwork, implementing process improvements, embracing new technology and services, production of management information, driving performance based approach across the unit and evidencing high levels of customer service.

What will make you stand out?

Proven understanding of business Account Opening requirements in line with UK regulations

Strong customer focus, with emphasis on delivery and collaborative approach to problem solving

Accurate, with a high level of attention to detail with emphasis on getting it right first time

Organisation skills with ability to remain self motivated

Evidence of strong teamwork and collaboration to drive good customer outcomes

Independent and decisive with an ability to support change delivery and deliver optimum customer and business outcomes

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK.

The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and Information Security and supplier management & governance in support of all solutions/Business Units, enabling standardisation, consistent service quality and best practices sharing.

Within UK Operations, Operations NI & Partnership Distribution bring together operational retail and business expertise supporting NI & Partnership Distribution, including NI Customer Contact Centre; Branch Fulfilment Centre; Payments oversight; Belfast Cash Centre; Business Banking Operations (incorporating Business Banking Client Services NI); and service ownership of any operational services provided by BOI Group (under the Intra Group Sourcing Arrangements) to NI & Partnership Distribution.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!