Address As an Account Service Representative for On's Key Accounts, your number one job is to ensure our key account partners get the right product at the right time. You will be responsible for maintaining the lifecycle of an assigned order book utilizing Microsoft Dynamics 365 (ERP), Looker (BI), and Excel. Part of your goal is to help us become the easiest sports retailer in the industry to work with. You will be the first point of contact for key account order allocation, outbound shipments, and vendor routing guidelines. Your contacts will include account buying teams, On's Sales team, and On's Operations team. For each order you handle, you will aim to WOW our key partners and will strive to find customized solutions when errors arise.
You will be based out of our Americas HQ in Portland, Oregon, working alongside warehouse teams in Atlanta, Los Angeles, and Toronto, Canada to ship orders efficiently, while interacting with other teams across the globe.
Your Mission
- Manage assigned wholesale Key Accounts through the delivery of outstanding, relevant, and competitive service.
- Utilize strategic order book allocation analysis to prioritize order fulfillment, while coordinating with Sales, Warehouse, and Operations functions.
- Monitor and adjust the order book to ensure accurate, complete, and on-time shipments.
- Build relationships with On's Key Accounts to enable essential order book actions, reducing direct involvement from the sales team.
- Act as the point of contact for assigned accounts regarding packing, shipping, and routing inquiries, maintaining compliance standards knowledge.
- Follow up with our 3rd Party Logistics warehouses regarding key account shipments and ship windows that need to be followed, escalating routing delays as necessary.
- Efficiently use EDI and related systems to ensure that orders are integrated in a timely manner, enabling an efficient and an effective order book.
Your Story
- Prior experience in a similar Account/Customer Service, Account Operations, or Account Management role
- Understanding of various systems including D365 (or similar ERP), SPS Commerce, and Google Suite preferred
- Intermediate Excel skills, including PivotTables and LOOKUP application skills
- Strong attention to detail
- Passion to brainstorm new methods of improving key account experiences with a sense of urgency to deliver the WOW
- Additional language abilities are a plus.
Meet The Team
Being in direct contact with our partners means we are able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Account Services. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.
What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
