AddressYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American Express. You’ll be at the heart of our commercial business and working with some of the UK’s largest and best known merchants. Our team are passionate about growing our business and delivering results. We know that the way to meet and exceed our targets is through teamwork, clear accountability and a strong, collaborative culture. We place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans.
This role will be supporting merchants across various industries and represents a great opportunity to gain merchant facing experience in a fun and fast-moving environment. No two days are alike for an Account Support Analyst. In the past, ASAs have gone on to succeed and progress in a variety of roles both within GMNS and across the Blue Box.
Core responsibilities:
- Proactively support the client and acquisition managers, working closely to assist with day-to-day activities including negotiation support, debit balance collection and regulation and compliance tasks
- Perform complex account maintenance and hierarchy reviews for merchants
- Support the set up and implementation of newly signed merchants.
- Produce a wide range of reports, highlighting accounts’ business performance, for both internal reviews and external customer meetings
- Be the first point of contact for a range of enquiries from merchants, working to resolve at first contact or identifying support team needed to ensure positive outcomes
- Coordinate information to support on a range of projects across the UK CLM & B2B team
- Build strong relationships with colleagues across a range of stakeholder teams including Global Servicing Group (GSG), SP&D, Pricing, Finance, Compliance and Marketing.
- Support team with business insights and presentation material to aid the achievement of team objectives, including content for Business Unit Reviews with Senior Leadership
- Act as single point of contact for team-wide functional topics, e.g., KYC, PCI Compliance, W8 renewal, RBST
Minimum Qualifications
- Highly self-motivated, resilient and enthusiastic, quick to learn and enjoy working within a challenging environment to help others solve problems
- Recognized as a role model at building strong, effective relationships with internal stakeholders across a wide range of business units
- Experience of dealing with customers using exceptional communication and relationship building skills
- Highly capable user of Excel with proven experience of data analysis to inform business decision making
- Strong written and verbal communication skills with a high attention to detail
- Proficient at multi-taking and juggling priorities
- Knowledge of the following American Express systems is an advantage - Genesis, MerchantForce, Cornerstone and RAMP/SAS
- Working knowledge of Merchant Services operational processes and AML is an advantage
- Experience working with merchants is an advantage
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
