Account Support Specialist

Account Support Specialist

Overview

Account Support Specialist required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the Account Support Specialistis at the heart of it by supporting some of their key customers in their daily interaction with the business.

Responsibilities

• Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
• Maintain accurate and up-to-date records of account-related activities, communications, and interactions.
• Serve as a point of contact for clients, addressing inquiries, requests, and concerns promptly and professionally.
• Coordinate communication between clients and internal teams to ensure timely responses and resolution of issues.
• Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products.
• Collaborate with internal departments to gather necessary information, set up accounts and support with training.
• Support head of Strategic Account Management in ensuring business processes are being followed within the team.
• Provide exceptional customer service to clients, addressing their needs in a timely and professional manner.
• Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction.
• Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision.
• Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges, and opportunities within the accounts.
• Identify opportunities for process improvements and service enhancement.

Skills/Experience

• Ability to build effective relationships at all levels.
• High level of interpersonal, communication and negotiation skills
• Strong organisation and planning skills and deadline-driven
• Project management experience
• Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams)
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills

Perks of the Role

• Fantastic salary £26,000-£28,000 *Experience Dependent*
• Working Hours are Monday-Friday 9 am- 5 pm
• Private Healthcare
• 5% Employer pension contributions when contributing 5%
• 33 days Holiday
• Company Sick Pay
• Life Assurance 4x annual salary

Please don’t hesitate to apply for this role today as interviews are taking place over the next few weeks!