Administration Executive

The Role: Administrative Executive
Salary: £24,000pa
Contract: Permanent
Hours: Monday to Friday 9am - 5pm with 1 hour for lunch.
The professional services team at SF Recruitment are currently recruiting for an Administration Executive to join their existing team.
As an Administrator, you will play a crucial role in delivering top-notch customer service, ensuring smooth operational processes, and managing essential data.
The role:
Reporting to the Admin Manager, you will be responsible for a variety of tasks crucial to our operations. Your main responsibilities include:

• Customer Service Excellence: Delivering exceptional customer service through various channels.
• Operational Support: Managing day-to-day operational tasks related to product and service delivery.
• Data Management: Ensuring accurate and efficient data handling for learner and event registrations, certifications, and more.

Key Responsibilities:

• Work collaboratively with your Team Leader and Head of Department to support team objectives.
• Administer various tasks, including:
• Processing learner registrations and certifications using the Quartz system.
• Inputting candidate details for Continuing Competence provision.
• Handling exam requests, marking, results, and tracking.
• Providing administrative support to the Quality Assurance Team.
• Responding to email enquiries via CSAF, Quartzadmin, and Info admin addresses.
• Processing bookings for company events and training via the iMIS system.
• Collating training packs and certifications for training purposes.
• Assisting with other administrative duties related to events and training as required.
• Reception duties, including answering the main line number and addressing enquiries from members and customers.
• Managing post duties, such as receiving and sending out post on a daily basis.

The Ideal Candidate:

• Strong Administration Skills: Demonstrated ability with excellent attention to detail.
• Customer-Centric Approach: A 'customer first' attitude with clear customer service skills and a professional phone manner.
• Proficiency in Microsoft Office: Particularly PowerPoint, Word, and Excel.
• Software Experience: Previous experience with iMIS and Quartz software would be preferable, but training will be provided.
• Adaptability: A flexible all-rounder who is eager to learn and willing to take on additional tasks outside the core role.

For more information or to apply please email or apply directly via this advert.