Administrator

Are you interested in joining a major player in the 2050 carbon neutral movement?

In less than 10 years this highly motivated team have created an Industry leading Software Platform that is now setting the standard for compliance software in the energy efficiency ECO and renewable industry. Now more than ever before, ECO Surv’s commitment to delivering and improving the energy efficiency of homes and ending fuel poverty, has never been more important.

Due to explosive growth, we now need a highly ambitious, hands-on Retrofit Administrator who can support the Retrofit team to deliver the best-in-class, end to end, Retrofit service for our clients, ensuring that there is a 100% compliance to PAS 2030 standards.

If you think you have the skills outlined below, then get in touch today!

Mission of the role:

To assist on the day-to-day administration, reporting and communications to support the Retrofit team and our customers.

Key tasks include;

• Converting newly assigned leads into projects and recording these on our cloud-based software
• Managing the team inbox including updating projects and customer communications
• Actioning and assigning incoming communications from our customers using Zendesk software
• Assisting with completing audits, to support the quality checking of the team’s work
• Supporting the Retrofit team with project design administration
• Supporting the Retrofit team with system administration
• Liasing with customers via both telephone and email
• Advising customers of any projects that are blocked, and chasing/updating any missing information required
• Ensuring that all required documentation has been received and signed
• Assisting the Retrofit team to deliver end-to-end services to the highest level of quality under agreed client SLA’s
• Delivering an awesome service with a high-quality standard of Retrofit projects

Do you have…:

• 3 years’ experience in administration
• Industry knowledge and experience (nice to have)
• Experience with Microsoft Suite, Office and Adobe
• Excellent organisational and planning skills
• Able to learn and adapt to different systems/software

You will be the perfect fit for ECO Surv if you are…:

• A genuine team player
• Positive with a can-do attitude
• Hard-working, results driven and own it
• Self-motivated and love to solve problems
• Humble – work without ego
• Ambitious and driven
• Someone who takes pride in their work

What’s in it for you?

We like to reward our hardworking team with a number of company benefits;

Great company benefits which we review on a regular basis with feedback from our team including but not limited to;

• Flexible and hybrid working patterns
• 25 days holiday per year plus bank holidays
• Additional holidays for length of service
• Free day off for your birthday!
• Company pension scheme
• Healthcare Cash Plan scheme
• Employee discount scheme for retail, travel and shopping
• Fully paid for team social events throughout the year
• Regular appraisals and salary reviews
• 50% Gym membership paid for at GymWorks Euxton
• Company bonus scheme
• Enhanced maternity and paternity leave
• Paid volunteering days
• A dynamic atmosphere fuelled by unlimited tea and coffee!
• Full support from a friendly, vibrant team of professionals
• A commitment to supporting your professional development

Here at ECO Surv, it’s extremely important to us that we ensure we have the right people in the right seats and that we all work towards the same goals and enjoy what we do. Therefore, recruiting the right people is the most important thing to us!

Note: This job description is not intended to be all-inclusive. The administrator may be required to perform other related duties as assigned to meet the ongoing needs of the business.

Job Type: Full-time

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Sick pay
• Transport links
• Work from home

Schedule:

• Monday to Friday
• No weekends

Experience:

• Administrative experience: 3 years (required)

Ability to Commute:

• Euxton (required)

Work Location: Hybrid remote in Euxton