Address
Form of work
Salary- Processing Customer Orders
- Dealing with queries
- Updating product specifications
This is a great opportunity for someone who is looking for a challenging
and rewarding role in a fast-paced environment.
As an administrator you will be responsible for;
- Processing customer orders accurately and efficiently using their in-house order processing system
- Handling incoming customer queries via phone, email, and social media channels
- Collaborating with other departments to resolve customer issues and complaints
- Maintaining accurate records of customer interactions and transactions
- Providing administrative support to the customer service team, including data entry, filing, and document management
- Keeping up to date with our products and services in order to provide accurate and timely information to customers
- Adhering to company policies and procedures to ensure smooth and efficient service delivery
- Proven experience working in a customer service or administrative role
- Excellent communication skills and the ability to build strong relationships with customers and colleagues
- Strong organisational and time-management skills with the ability to multitask and prioritise tasks effectively
- Proficiency in using an order processing system,
- Good problem-solving skills
- A positive attitude and the ability to work well under pressure in a fast-paced environment
- A keen attention to detail and strong data entry skills
- Willing to go the extra mile, above and beyond for every single customer.
- A team player - work well with other team members and be a fully participating team member.
- Good Microsoft Office skills
- Working to SLA's and KPI'
