Administrator – Adult Social Care

What's involved with this role:
Temporary Administrator – Adult Social Care
Job Ref: Oxfordshire 5248299
Pay Rate: Up to £13.93 PAYE per hour PAYE depending on experience
Hours per week: 37 Monday – Friday, 8.30am to 5pm
Role Length: This opening assignment is for 2-3 months
City: Banbury, Oxfordshire
Hybrid working
Proven minute taking skills and experience are essential for this role.
The purpose of the role is to provide a comprehensive and effective administrative service to operational staff in the Social & Community Services Adult Social Care Team.
Key Resposisbilities:
Act as first point of contact for the team, taking initial information via telephone calls, recording and routing these correctly: dealing with the enquiry wherever possible, forwarding onto Duty workers or named workers.
Taking accurate messages and/or referrals; dealing with all callers tactfully and in a friendly, helpful and professional manner. To forward messages using the range of integrated systems available e.g. email, voicemail, text etc.
Undertake case recording onto our database, and the Social Care Records (and to provide support to operational staff undertaking this work.
Maintain other databases belonging to SCS; to provide performance management information as required by Managers.
Introduce, develop and maintain office systems (electronic and paper) as directed by the Senior Administrative Officer, Business and Planning Manager or Locality Manager, e.g. assisting the team to manage electronic folders, systems recording absence, waiting list, etc.
Provide general administrative support to the team, to include photocopying, creation/maintenance of Excel spreadsheets, sickness monitoring, annual leave requests and other ad-hoc tasks as required.
Process post, documents, etc. accurately and in a timely manner.
Liaise with admin colleagues and team professional staff when necessary to ensure correct entry of post and documents into the system.
Use Outlook Calendar to maintain diaries, including making appointments, scheduling and arranging meetings, booking rooms, updating team calendars and rotas and managing other associated systems.
Use Outlook Mail to manage incoming and outgoing work into the Team Duty Mailbox. To provide administrative support and general assistance to Duty OTs and SWs. To cover other teams Duty Mailboxes as required.
Undertake all relevant administrative tasks and responsibilities to do with regular meetings, including room booking, refreshments, the preparation and circulation of papers for meetings and minute taking.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Maths and English GCSE Grade C or equivalent.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience in general administration work, particularly in an electronic environment.
Experience of working in a busy and demanding office environment.
Experience in using effective communication with both the general public and work colleagues.
Ability to take minutes.
Ability to set up and maintain electronic filing systems in an accurate and timely fashion.
Ability to take accurate, clear and concise messages and pass to the appropriate person.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Oxfordshire 5248299
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.