Administrator / Facilities Administration Assistant

Administrator / Facilities Administration Assistant with excellent customer service, communication and organisational skills and previous experience in a similar customer facing role is required to join a well-established housing association based in Winchester, Hampshire.

SALARY: £23,944 - £25,205 per annum + Generous Benefits (see below)

LOCATION: Winchester, Hampshire (SO23) - 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Facilities Administration Assistant with excellent customer service, communication and organisational skills and previous experience in a similar customer facing role.

As the Administrator / Facilities Administration Assistant you will join the Facilities division and will be responsible for providing a customer focused service to support the efficient operation and maintenance of the office and other site facilities.

Working as the Administrator / Facilities Administration Assistant your role will include team support, customer service, administrative duties and communication with internal and external stakeholders.

DUTIES

Your duties as Administrator / Facilities Administration Assistant will include:

• Customer Service: First point of contact (including reception) for the Facilities Management team, dealing with enquires by telephone, e-mail, and correspondence, for visitors/members of the public

• Post: Manage incoming/outgoing post in the most cost effective way, ensuring systems and equipment are fully operational at all times

• Building Management: Conduct regular building inspections, resolving or reporting maintenance issues repairs, health and safety and supplies issues and monitoring to ensure completion. Work with the Facilities reporting system

• Space Management: Book and organise office spaces, including arranging furniture and hospitality. Ensuring office space is utilised and fit for purpose

• Inventory Management: Manage inventory of supplies and equipment throughout the site, ensuring that stock levels are maintained and orders are placed in a timely manner

• Assist in Projects: Support various facility-related projects, including renovations, office relocations, and installations

• Contractor Coordination: Liaise with external vendors and contractors for services such as cleaning, maintenance, and repairs. Escalating issues regarding quality of service and adherence to company to management and site inductions

• Administrative Tasks: Responsible for resolving customer queries in a timely manner, maintaining records, data and filing systems and supporting the Facilities management team with general administrative tasks

• Team support: Provide cover for colleagues as required to ensure all team tasks are effectively delivered at all times

• Assist with processing orders and invoices, receipt of goods, booking in and receipting items

CANDIDATE REQUIREMENTS

• Experience in a similar customer facing role

• Educated to GCSE level or equivalent in Maths and English (Grades A - C)

• Basic MS Office skills and willingness to learn new systems

• Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively

• Excellent communication and interpersonal skills with the ability to remain calm under pressure

• Ability to work independently and as part of a team, showing initiative and problem-solving capabilities

BENEFITS

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12285

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