Administrator - Inpatients Unit Clerk

Are you a caring and motivated Administrator based in the B&NES area? 

We are looking for an Administrator - Inpatients Unit Clerk to join our busy community hospital inpatient units. Further details regarding scheduling can be discussed during the interview stage.

You will join a team who are focused on delivering impeccable administration duties to our staff and service users to really make our service users and staff feel the difference. The post holder will provide a full confidential administration service to the inpatient units using their own initiative and without direct supervision. 

You will contribute to a team environment, remain calm under pressure and be sympathetic with patients, relatives and other healthcare staff to help ensure a proficient service for both patients and clinicians

You will work flexibly to meet the needs of the service; prioritising their workload at all times, managing unpredictable situations, using reason, intellect and professional questioning seeking senior advice where necessary.

If you would like to discuss the role further, please contact our Business Support Manager via email: Deborah.Nicholson@hcrgcaregroup.com or phone 01761 412315.
Package DescriptionAs an Administrator - Inpatients Unit Clerk, you’ll be part of our valued team at St Martin's Hospital, Bath

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

£20,910 with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Main ResponsibilitiesAs an Administrator you will:

Greet all patients and visitors to the inpatient units and refer immediately to the most appropriate member of staff. 
Be confident in using Microsoft 365 and in-house computer systems. 
Undertake typing of inpatient unit’s correspondence ensuring it is signed off before distributing promptly. 
Conduct all clerical duties associated with the admission and discharge of patients. 
Maintain effective working relationships with colleagues within the organisation. 
Filter all calls to the appropriate member of staff or take a message 

Please see the attached job description for a full list of job responsibilities
The Ideal CandidateThe essential qualities we are looking for in our applicants are:

Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day to day basis.
Administrative experience in a busy, customer facing environment.
Flexible approach to work.
Excellent customer service skills.
Ability to work as part of a team.
Good organisational skills.
Ability to manage time and work under pressure in a changing environment
Confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

It would be desirable if you have NHS Health or Social Care experience but full training will be provided.
About The CompanyWe change lives by transforming health and care.  

Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. 

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. 

We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications. 

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all. 

HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services. 

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.