Administrator

One of our local authority clients are currently recruiting for an Administrator. This is a temporary contract for 7 months with possible further extension based on budget and performance.

Main Purpose of Post/Job Summary

The post holder will undertake administrative duties as part of the Housing repairs team and will be delivering an excellent day-to-day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments. In this role the Administrator will work with the Senior Property Services Support Officer and the wider Housing and Communities team within the Council to ensure excellence in service to customers, both internal and external is achieved.

Duties and Responsibilities

• The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
• Receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
• To be proactive in identifying opportunities for continuous improvement and maintaining existing improvements.
• To co-operate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.
• To communicate effectively with the customer, team members and other stakeholders in a professional manner.
• To carry out basic diagnostic questioning over the phone to establish what repairs is/are required.
• To ensure adherence to health and safety policies for all employees incorporated in the Councils Manual of Policy, Procedures and Guidance and any relevant Health and Safety legislation.
• To assist in ensuring work is carried out in accordance with Health and Safety legislation in particular working with asbestos and in adherence to NBBC asbestos management and emergency procedures.
• To ensure that complaints and comments from tenants/members of the public/user groups are appropriately dealt with in accordance with the Council’s policies and procedures.
• To deal with and or assist the Senior Property Services Support Officer in dealing with enquires from MPs, Elected Members, other departments and agencies in relation to the activities of Repairs and Maintenance.

The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.